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Techcel BPO

Posted on July 10, 2019 | No Comments on Techcel BPO

Awarded as the “Best Call Center in the World” for three times, Techcel BPO Center is an international outsourcing partner for voice-enabled and non-voice business process services which it delivers by forging strategic alliances and partnerships with its clients from all over the world. Recognizing the diversity of needs of individual businesses, Techcel provides adaptable and scalable operating setting that can adjust to vibrant change in capacity, workload and personnel requirements. Techcel BPO Philippines consistently operates and delvers its services with integrity, clarity and tangible results to clients.

Techcel BPO has a comprehensive inbound and outbound contact services and business process solutions capabilities to address the needs and demands of the industry. It has acquired the best information technology and telecommunication equipment to support its communication requirements and improves availability, reliability, and cost efficiency. More importantly, Techcel Philippines has developed and established the best management team that has extensive experience, commitment, and leadership qualities capable of delivering the highest level of service expected by the most demanding clients. The company also implements a rigid recruitment and training process that ensure that its agents posses the quality and excellence that a world class company requires.

Techcel BPO specializes in Inbound Customer Care including handling transactions Related to Billing, Account management, complaint and issue resolution, reservations, facilitation of Loyalty Clubs, Billing Information, Client-initiated information calls, Fraud Detection/Prevention Calls, Order Verification and Confirmation. It also specializes in Inbound and outbound sales or telemarketing including order taking and fulfillment, lead generation, Direct Response, Product information requests, Subscription renewals, Database cleaning and updating, Up-selling and cross-selling, Business to business sales solutions, Market Research and Customer loyalty and retention/winback . Techcel BPO also provides technical support services as well as back office support programs and collections.

Techcel BPO Center is now re-branded as Applied Outsourcing BPO.

Originally posted 2013-01-19 01:21:52.

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