Zest Air is the newest airline transportation service company in the Philippines established on 2008 by AMY Holdings Corp. As the newest airline service provided, the company immediately distinguished itself against competitors with its innovative market strategies and the use of brand new aircrafts to ensure the best comfort, the optimum safety and best service to aircraft passengers. At the onset, Zest Air operated only in 20 local destinations within the Philippines. A year later, it launched Southeast Asian operations, which included trips to Singapore and Guam.
As part of its commitment to its customers and clients, Zest Air launch the Zest air customer service that essentially handles the customer relationship management of the company. Zest air customer service provides a comprehensive range of customer services from booking, travelling information, complaints handling, freight monitoring, flight cancellation and any other customer related issue. As Asia’s Most Refreshing Airline, the Zest air customer service integrated all the customer related needs and issues in one customer service hotline to ensure that its clients achieve their needs and reach their destinations with the zest of air and comfort. The hotline no of zest air customer service is (+63 2) 855-3333 through which clients can make reservations and booking.
The zest air customer service also expanded it services beyond voice services. It also launched an interactive website www.zestair.com.ph for online booking. The website serve as an online persona of the company with which customers can interact (through email or chat) and transact with the company.
For traditional customers, Zest Air has satellite branches in key areas where customers can personally come and transact. For instance, for ticket sales and cargo, there is a branch along Domestic Road cor Andrews Avenue in Pasay City. There is also a Makati ticketing office and an express ticketing office in the domestic airport.
No customer service is perfect. The Zest Air customer service received both good and bad reviews from the customers and critiques. The company maintains transparency and welcomes all insights, criticisms, inputs and suggestions for the improvement of its services.