Rethink outsourcing. 24-7 Intouch is one of the pioneering contact center companies that offers an innovative approach to customer service by focusing on people and culture. The company offers both dedicated and shared solutions to large and small companies for them to enjoy the benefits of outsourcing.
The Dedicated Solutions of 24-7 Intouch refers to groundbreaking and adaptable customer communication solutions exclusively catering customers of a large company. These solutions included Sales & Customer Acquisition, Customer Care & Retention, Live Chat Managed Labor, Pay-for-Performance Live Chat, Social Media Management, Email Response, Direct Response, Technical Support and Agent Assist Sales & Service. These solutions are provided in diverse delivery areas including Recruitment & Retention, Training & Development, Account Management, Quality Assurance, Workforce Management, Business Continuity, Enterprise Reporting, Multilingual Support and Customer Feedback.
The Shared solutions of 24-7 Intouch pertains to professional and affordable customer communication solutions that cater the needs of small to mid size companies. Solutions included Customer Service, Live Chat Sales & Service, Order Taking, Live Chat, Email Response, Direct Response, Emergency Response, Live Receptionist, Lead Gathering, Conference & Registration, 24 Hour Help Desk and Complementary Services. These solutions are delivered in Recruitment & Retention, Training & Development, Account Management, Quality Assurance, Reporting & Analytics and Multilingual Support.
24-7 Intouch is a company that uniquely leverages fun and work on the belief that it is only through happy and satisfied customer service agents that a company can achieve happy and satisfied customers. The company holds all-encompassing training and coaching for every personnel delivering growth opportunities in a fun and progressive working environment. The company serves both small and large companies from various industries including Automotive, Communications, Consumer Packaged Goods, Financial Services & Insurance, Food & Restaurant, Retail, Travel & Leisure and Utilities.
We recognize the value of each employee, and take pride in the diversity of unique skills each member brings to the company. The goals of 24-7 Intouch are achieved by the contributions of every single employee, as everyone’s role is equally important to driving success in the business.
24-7 Intouch is based in 1400 Taylor Ave, Winnipeg, MB R3N 1Y6, Canada.
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