ABSystems (AB Systems Philippines) is a call center company that provides a comprehensive set of inbound and outbound call center services for different companies from across different industries. ABSystems Philippines has a staff of well trained call center professionals that had been painstakingly selected by the company to provide the most excellent services to its clients.
Among its Inbound call center services included customer care management which embodies customer satisfaction in all types of customer interaction. Order management pertains to the taking of calls to facilitate seamless order management process. Technical support pertains to the different technical related after sales services of equipment or gadget including installation and troubleshooting. Helpdesk is used for assisting customers on production operating instructions. Inbound selling refers to cross selling and upselling to increase purchases. Loyalty programs refer to programs that help to keep customer loyalty.
Reservations pertain to the pre-purchasing of services especially in travel cruises for scheduling. Consumer Affairs allows customers provide companies additional impact to give customers the best possible service from your company. Inbound services are provided in different channel formats including email response, chat support and blogger/ social media to reach customers and help them attain their needs in the most convenient way of communication.
ABSystems Philippines also provide outbound call center services which pertain to a comprehensive range of calls from lead generation, product sales, database enhancement and management. As a premium provider of outbound services, the company gas live operating agents that conduct direct marketing services. This included Consumer Direct Services, which pertains to the sales talk initiated by agents to identified potential clients or existing clients. Other related outbound telemarketing services included Customer Acquisition and Retention Campaigns, Lead Generation, Database Enhancement and Management, Customer Service and validation and verification.
At AB Systems, each agent follows a rigid selection process to match the standards of a positive and aggressive personality needed for providing service. They also undergo intensive communication and customer service training before they are actually put into action.
ABSystems Philippines call center office address:
1401 BDO Bldg.
Paseo De Roxas cor Buendia ave.
Makati City Philippines
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