AccessCall Solutions is a deluxe contact center service company that provides economical but premium customer relationship management (CRM) solutions particularly specializing in telemarketing and sales services to companies from the United States, United Kingdom and the Australian. AccessCall provides services in different voice and non voice contact channels and is backed up with the state of the art information technology featuring fibre-optic network connections that ensures security, speed and complete redundancy. The focus of Access Call Solutions is meeting customer needs beyond expectation to facilitate satisfaction in customer care, Tech support, Outbound sale and Marketing support in both business-to-business and business to consumer transactions.
AccessCall Solutions implements a fourfold formula to attain and maintain the highest level of contact center service in the industry. First of, it utilizes fully-trained Call Center Agents, that undergo an intensive four weeks training that emphasizes knowledge on software and computer skills, online communications skills including sales and customer service skills and English speaking proficiency as well as orientation to material specific to the client which include products/ service familiarity and company objectives, mission and values. Access Call Solutions makes certain that agents deeply and meticulously understand its clients’ business so as to impeccably integrate its processes. The company also implements continual educational training program to all its agents to continually develop skills handle clients from different markets.
Good Management & Supervision is another factor to ensure quality of company services. Management accountability is employed. Program modification is also conducted to fit and match the ideals of the clients with those of service providers. Finally, an “Escalation Hierarchy” is in place to ensure customer issues are successfully met. AccessCall Solutions ensures quick pick-up time and low abandonment rate by operating 24-7 consistently with reliable connection and adequate staff. AccessCall Solutions always aims for “No Downtime” by utilizing only the most robust network infrastructure and connections supported by back-up systems, disaster recovery systems. Accesscall solutions would want to make every customer call it attends to as a measure of its quality service.
AccessCall Solutions call center is located in:
For career opportunities, please visit AccessCall Philippines Job Openings.
Trainers here are good! Specially Sir JR TUSI. He rocks! Galing magturo ng telesales, very articulate. Agents are very accommodating..quality agents and sellers.
Paging jewel grace conmigo– u still work here as Quality Assurance or Management Supervisor ba or Manager????
I have been an employee of this center for quite sometime but I’ve already resigned and now part of one of the biggest call centers here in Manila. I would just like to call the attention of all the agents of accesscall solutions to be aware of a new trials
I love this company. Very warm people are working here.
most of their seasoned agents fled already.I must say that they offer good training but the pay is really low. they should also invest more on upgrading their facilitie
o nga, si ms. arianne at ms. rochelle lang mukhang tao dito sa kumpanyang to e. crush ko si ms. rochelle…
gusto ko si ms. ariane kse tagapagtanggol ng mga trainees. super bait pa
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