ACE Global is an industry-leading global Business Process Outsourcing company that offers a full spectrum of services for Fortune 500 clients including customer service, First party inbound/outbound, Back office, Receivables management, Third party/recovery, Best in class performance, Easily customizable solutions, Leading-edge technology, Top security, Redundancy, Strong bilingual resources and Accessibility to all levels of management. With its deep industry expertise and easily customizable solutions, Ace Global Philippines always has a solution that meets a company’s needs. Apart from its call center solutions, it also offers non customer contact special handling including Bankruptcy and Deceased validation, Cease and desist, Over credit limit and Loss mitigation. It has external customizable programs for monitoring, scoring/reporting to ensure quality assurance. Customer contact is technology driven through live chat, emails, and SMS. Ace Global is also involved with data entry from Forms processing, Account updates and Custom reporting.
Staffing and training is at the heart of Ace Global’s competitive edge. All agents undergo rigid training to make the relationship between Ace Global Philippines and its clients unified and progressive. Metrics are established to ensure optimum performance. The company aims to make its trained employees an extension of its clients staff by providing educated staff, establishing measures and objectives that are incorporated into agent incentive plans, calibrating regularly with clients to assure Ace reflects quality assurance drivers and results per the client’s standards, providing optimal staffing ratios based on needs and complexity of job, and establishing a reporting process at all levels from agent, client and site to identify problems and make the necessary adjustments to achieve perfection. Ace Global Philippines assures that its operations and the client’s operations function as one and the same.
Ace Global Call Center is located across the United the States and in some parts of South America.
Ace Global Philippines call center address:
- Ace Global McKinley
One World Square Building
McKinley Hills, Fort Bonifacio
Taguig City, Philippines
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