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Acsentria Philippines

Posted on April 14, 2021 | No Comments on Acsentria Philippines

Formerly known as Innovative Outsourcing Guaranteed Solution, Acsentria Philippines is a locally-based business processing outsourcing firm that provides an extensive array of services clients specializing in call center and BPO services both voice and non-voice solutions with the integral function to help organization to reduce operational expenses, enhance sales, and establishing enduring mutually beneficial and profitable business relationships.

Comprises of I.T. professionals and specialist in networking and telecommunications with over 50 years of combined experience in system administration, development and implementation, Acsentria is reputed with over three decades of track record in outstanding Customer Service, Technical Support and Sales for which is has been recognized an industry leader in integrated customer care management programs, employee care services, technical support and telesales account management. Today, the company continues faithful to its mission of providing unmatched value to its clients by providing top quality service and remarkable customer satisfaction to its customers, establishing superior quality work life and fidelity with its employees and to the communities and markets it serves.

Acsentria Philippines distincts itself in its 5 step Implementation Methodology in delivering its solutions that will impact the people, process and technology of its clients. It kicks off by isolating and identifying all the processes that the outsourcing services will affect including strengths and areas for improvement upon which strategic planning is based to deliver the proper service level needed by an organization. This is followed by strategizing or the designing of the processes and standard operating procedures to address defined expectations. The execution phase delivers an communications plan. It is followed by evaluation in which metrics and reporting are provided to assess if customer expectations are met. Finally, a quality assurance for continuous improvement is created to sustain competitive edge attained by organization.

Acsentria Philippines call center office location:

  • Acsentria Davao
    Acsentria Building
    KM. 6, JP Laurel Avenue
    Bajada, Davao City
    Tel: 082 221-7254

Originally posted 2014-06-03 10:20:22.

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