Alorica Philippines is a fast-growing player in the contact center industry with world class facilities, operations and technology and who prides itself on having and fostering a caring environment.
Alorica Philippines (formerly Vertex Solutions) is a leading customer service management provider that supports the entire customer lifecycle, from front-office customer interaction to back-office reverse logistics. Alorica Philippines call center delivers fully integrated solutions such as customer interaction management, service logistics, depot and onsite repair services, in-home integration, as well as total eBusiness solutions. Through our global contact centers, depot repair and parts fulfillment facilities, Alorica Philippines can provide the best-in-class service management, technology, people and process to help you maximize your profits.
Alorica’s comprehensive customer management solutions begins from promotion and information dessimination, customer acquisition, order management, after sales service and support, delivery and order fulfillment to customer retention. Alorica Philippines serves global brands with global market using superior services in different channels and different languages. It not only caters individual clients but provide business-to-business (B2B) solutions. It provides a complete service for the supply chain process from back office administration, order fulfillment, kit processing, to venture reverse logistics and parts management for a flawless customer experience.
Alorica Philippines also provides Hosted Solutions that allows for elasticity, generation of priceless customer insight, and overhead cost reduction. Finally, its CRM solutions extends in different online channels such as social networking sites, online blogs, and forums to feather customer acquisition and retention, increase brand loyalty, and boost salesand profits.
Alorica Philippines call centers are located in:
Alorica also has satellite offices in:
Alorica Southwest Warehouse – Nashville
3326 Briley Park Blvd.
Nashville, TN 37207
Salt Lake Call Center
8285 West 3500 South
Magna, UT 84044
14726 Ramona Ave.
Chino, CA 91710
Japan Call Center
Hiroo Alpha Bld 402
Minami-Azabu 4-5-48 Minato-ku
National Sales Office
700 Commerce Drive 5th Floor
Oak Brook, IL 60523
Dithy says: Hi, can i request for a contact numbers of Alorica Philippines, located at eastwood libis-ibm plaza…
ALORICA PHILIPPINES. The floor was managed by young professionals which lacks of managing experience. 10 hours of working time instead of 8 working hours.
Agents are having a hard time understanding and speaking english language.
Everything is new! including the agents of course! Try to see to appreciate! 😀
yes it is award winning customer care service however, people who manage it in philippine has no idea how to handle or manage a company
Managers and supervisor only know one thing incentive and commission.
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