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American Idioms for Call Center

Idioms are informal English expressions that have a meaning different from the meaning of the words in the expression. It is one of the formal manifestations of culture in language. In the call center industry, agents learn idiomatic expression as part of their cultural orientation training in order to familiarize themselves with the common idiomatic expressions used by the foreign customers that they serve. Learning idiomatic expressions is critical for agent to understand their customers better. Hereunder are common American idioms in a call center:

Call it a day – to end work
Fall into place – to become organized and to fit together
Get down to business – work
At a premium – expensive
On top of trends – modern
Come down in price – to lower price
As easy as pie/ piece of cake – very easy
Be sick and tired of – hate
Bite off more than one can chew – take responsibility for more than one can manage
Broke – have no money
Change one’s mind – decide to do otherwise
Cut it out – stop
Drop someone a line – send an email
Figure out- understand
Fill in – do someone else’s work
Give a hand – help
Hit the hay – go to bed or sleep
Hands down – undeniable
Down in the dumps – sad
Sick as a dog – very sick
Under the weather – not feeling well
Raining cats and dogs – heavy rain
Drive me up the wall – getting pissed – annoyed

Originally posted 2014-09-30 09:55:32.

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