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Ameritech Global Solutions

Posted on January 15, 2016 | No Comments on Ameritech Global Solutions

Ameritech Global Solutions Inc. (AGSI), is a BPO company that provides services such as data processing, customer care, technical support and IT/Software Development. It is a subsidiary of TCG and serves as the main operational and support facility for TCG’s clients. Ameritech Philippines aims to be the leading global business process outsourcing solution provider by continuously providing innovative service solutions by enabling businesses around the world reach their full potential through its experience and professional resources. It operates under the values of Commitment, Ownership, Respect and Excellence.

Ameritech Global Solutions’ Customer care services included Account Management – Customer Service, Answering/Message Center, Appointment Setting, Account Verification, Billing, Order, and Payment Processing, Customer Retention, Collections, e-Commerce, Order Tracking & Management and Reservations. For Technical Support, it provides Level 1, 2 and 3 Support, Helpdesk Support, Product Support, 3rd party/Software troubleshooting, Remote Desktop Troubleshooting, Product Installation, Product Activations, Service Dispatches and Desktop and Laptop Hardware Support. For Sales Support, it provides B2B Outbound and Inbound Sales, Consumer and Retail Outbound and Inbound Sales, Sales Surveys – Lead Generation, Cross Sell and Up Sell Opportunities, Subscription Renewals. For Appointment Setting & Lead Generation, Ameritech Global Philippines provides C-Level Appointment Setting, Strategic and Tactical Level Lead Generation and Appointment Setting Activities, Sales Pipeline Management, Prospect Building, List Building and Opportunity Scoring, B2B Appointment Setting, B2B Lead Generation and Lead Qualification and Post Campaign Nurturing.

In the forefront of technology, Ameritech Global Solutions’ Web Solutions included Database Development and Maintenance, Website Development and Maintenance, Web Hosting and Search Engine Optimization, Business Process Consulting, Web Application Development, Visual and Usability, User Experience/Interface (UUE), Production and Deployment. It specializes in the following applications XML, Java, J2EE, Perl, Database Design, Dynamic Pages, Rich Internet Applications, Custom Application, Prototypes, among others. For back Office Services, it offers Data Processing Services, Post and Dispatch, Process Fulfillment, General Procurement, Chat, Email and Fax Services, Catalog Support, Correspondence Management, Account Administration, Data/Image Conversion, Claims Support / Enrollment Services and Accounting/Bookeeping. For Marketing, it provides International Market Researches and Analysis, Product Service Network Promotion, English Telemarketing, Potential Customers Discovery, Meeting Invitation Service, Direct Mail Advertising Service, Call Center Agent Representative Outsourcing, Data Cleaning, Network Event Marketing. Finally, Consulting Services included Pre-sales Technical Support, Customer Consulting Service, Complaints and Customer Concerns Handling, Data Entry Service, Market Promotion Advisory, Online Customer Service, Telephone Return Visit and Professional Consulting Service.

Ameritech Global Solutions is headquartered in San Diego, California, USA with Phone: (888) 307-8509.

Ameritech Global Philippines call center office location:

  • Ameritech Alabang
    Prime Land Tower
    Venture St.
    Alabang, Muntinlupa
    Philippines
    Tel: (888) 307-8509

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