Established in 2008, Amicassa Process Solutions, Inc. (APSI) operates as the sales support functions of the three residential real estate development company of Ayala Land namely Ayala Land Premier, Alveo and Avida. Each brand specializes in residential development projects catering differing and diverse markets from the very rich elite class, to the young and fast rising achievers and hardworking middle class. Among Amicassa Philippines sales support functions included reservations processing, booking and post-booking, credit & collection and documentation monitoring/release.
Amicassa Process Solutions is essentially divided into four specialized units that provides a specific specialized service to Ayala Land residential owners namely: Billing and Collection, CSD Post Booking, Sales Documentation/Taxes/Titling and Customer Service Desk. The Billing and Collection Unit handles account management of each buyer including receivable ledgers, the collection of due accounts as well as any other payment-related inquiries and requests. The CSD Post Booking Unit addresses inquiries, requests and complaints of buyers and clients by coordinating with the respective units to find resolution of payment and document related concerns. The Sales Documentation/Taxes/Titling Unit is the sales processing unit including all the government bureaucracies involved in buying a property, including the preparation of real estate documents, accurate payment of sales taxes, endorses of all documents to BIR and Register of Deeds for clearance/titling.
Finally, Amicassa Process Solutions Customer Service Desk is a contact center that operates 24×7 that operates as a hotline for internal and external inquiries. This unit interfaces with clients and categorizes inquiries as prospects, after sales and non-related for proper action. Amicassa Solutions also provides the most basic (level 1) information to inquiring customers and also refers an inquiry to the correct Support Group for proper handling. While Amicassa Process Solutions centralizes the after sales support for Ayala, it also has specialized units that handles specific brands of the company in order to provide the custom fit service most appropriate to a particular target market. Thus, Amicassa Philippines is both organized by function and by brand (market or client).
Amicassa Process Solutions call centers are located in:
- Amicassa Taguig
Fort Bonifacio Global City
Taguig City, Philippines
- Amicassa Alabang
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