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Arriba Telecontact Philippines Job Openings

Our People- the tangible pride and asset of our company. REAL professionals motivated to give REAL results. We place a high value on our employees and are selective in choosing career-minded individuals to help us sustain an outstanding performance in customer service.

Arriba Telecontact Inc. is in need of the following:

QA OFFICER QUALIFICATIONS
A. Education
* Bachelors degree

B. Work Experience
* At least 1 year experience in quality assurance, preferably in the customer service industry

C. Special Qualities / Requirements
* With excellent verbal & written communication skills
* With strong customer service orientation
* Highly analytical and keen on details

PERFORMANCE COACH QUALIFICATIONS
A. Education
* Bachelor’s degree in any field

B. Work Experience
* At least 6-month exposure to similar job function (for external hiring)
* Must be a Call Center Officer for at least 6 months (for internal hiring)
* Must have an above average scorecard for the past two months (for internal hiring)

C. Special Qualities / Requirements
* Should possess strong leadership and management skills
* Excellent interpersonal, analytical, and problem-solving skills
* Knowledgeable in MS Office Applications and Basic Computer Operations
* Must be proficient in written and spoken English

TEAM LEADER QUALIFICATIONS
A. Education
* Bachelor’s degree in any field

B. Work Experience
* At least 1 year call center experience as agent or 6 months experience as Assistant Team Leader

C. Special Qualities / Requirements
* Must have solid analytical, problem-solving, and decision-making skills
* Knowledgeable in MS Office Applications
* Must be proficient in written and spoken English
* Excellent people-handling skills and presentation skills

CALL CENTER OFFICER/AGENT
QUALIFICATIONS
A. Education
* At least second year level in college

B. Work Experience
* Preferably with call center experience

C. Special Qualities / Requirements
* Computer literate
* Team Player and flexible
* Proficient in the English language
* Willing to work on a graveyard shift

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