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How to Boost Up Your Sales

Posted on September 19, 2016 | No Comments on How to Boost Up Your Sales

There are some call center campaigns where in you would just answer calls from customers with inquiry. This is easy, because all you have to do is prepare yourself by being proficient to your products and services. However, there are some campaigns that, though you signed up for answering inbound calls, you are still required to do some upselling.

Upselling is something you might not be comfortable of doing, but you have to deliver or else your metric would suffer. Your boss understands that not all of us are given the talent for selling, but he also knows you do not have to be talented to reach that sales quota. All you have to have is a little bit of tact and confidence over the phone and you’re good to go. Here are some tips.

Know your customer’s unstated needs. By going through your customer’s account, you would know if he or she needs a product or service you offer. Overage charges, roaming charges, excess internet usages are just some of the keywords you could have. Maybe your customer doesn’t know that there exist products where he or she can save more.

Be knowledgeable about your products and services. How are you going to offer something to your customers if you do not know about what you’re going to offer? Make sure to do even a bit of reading about your products and services. So if the customer asks you about them, then they can be assured you know what you’re saying and therefore they will be convinced that they need your product.

Be confident over the phone. Believe it or not, your customer knows if you know what you’re talking about by the sound of your voice. So be confident about what you’re saying to convince your customer that you are a product expert. Where to get that confidence? Read number two.

Try building rapport. Personal connection to your customer is not that hard to build, if only you know the proper things to say. Though “how’s the weather over there?” and “how are you doing?” work, they are too cliche that your customer already know what you are up to. Try other things like “it’s almost lunch time, what are you having for lunch?” or bring up a current issue in entertainment. See how the conversation unfolds to you upselling.

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