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BOS Solutions

Posted on October 20, 2015 | No Comments on BOS Solutions

BOS Solutions is a world class provider of outsourced services in the Philippines. With more than 20 years of experience in technology and services, BOS develops individualized strategies to support and improve your outsourced service. Advanced strategic plans are created individually solely focusing on the client’s needs. This ensures a more cost-effective, efficient and reliable services to your customers. BOS Solutions Philippines integrates sophistication with simplicity to ensure that excellent results are more attainable and goals are achievable. BOS Solutions also creates a more generalized company system allowing the clients to have access to information about its offshore staff and the current support operations.

BOS Solutions assures all clients that only the most competent employees are hired to work for their support. A series of competency screenings are provided to ensure that only qualified employees are to work for the company and subsequently for the client.

BOS Core Values:

  • Dignity. BOS Solutions assures all clients that their customers are handled by agents exceptionally without disregarding client, customer, agents and company dignity. The company fully understands the vast diversity of people involved in the organization thereby instituting an individualized support system.
  • Professionalism. BOS also ensure that there be a positive personal experience between the customer and the agent with works dependent on ethics and professionalism.
  • Adaptability. As there is a continuous change in the market system as well as call center management, BOS makes it a top priority to provide excellent support by adapting to the change.
  • Team Work. As an organization in the call center profession, effective team work is of great importance. Established team work in a company ensures not only a work of standard but a work of great importance and relevance.
  • Client Orientation. Knowledge about the ins and outs of the client will result to simultaneous growth and develop among all members of the organization.
  • Result Orientation. By adhering to the process established by the company and the client, the results are essentially good and significantly improved.
  • Refinement. BOS offers continuous trainings to develop creativity in improving the support process. Learning never stops after deployment.
  • Accountability. BOS take complete responsibility on the client support.

Services offered by BOS:

  • Offshore office in the Philippines. With a need for more manpower, you may trust you service in a satellite company in the Philippines. With highly competitive and continuously trained support agents.
  • Back Office support. BOS not only provides front line support but it strengthens the organization through back office supports ranging from human resource and accounting to research and data processing.
  • Information and Communications Technology. BOS develops extraordinary resources to aid the support staff and the customer in resolving diverse issues and difficulties. The easy to understand resources allow almost allow customers to resolve the case independently.
  • Sales and Customer support. Need help in bagging the prospective customers? BOS support includes sales management as well as customer service related issue.

As an outstanding offshore service in the Philippines, BOS is a great company to improve and support your own products and services. With reliable support staff and organized support management, BOS ensure profitability from your products.

BOS Solutions Philippines call center office location:

  • BOS Solutions Clark
    Office Center 06-N, Berthaphil III
    Clark Center Expansion
    Jose Abad Santos Ave.
    Clark Freeport Zone, Pampanga
    Philippines

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