In Philippines, the call centers or call centre in fact started as a plain provider of email response and managing services. As time pass by, the call center industry comprises 80% of the outsourcing industry in the Philippines. Among the client of the call center is the United States market, which occupies the 80% services it provides. Because of the cheap labor and operational cost, Philippines became the favorite destination of call Center Company all over the world.
Filipinos are very fluent in speaking in English, because English is also one of the major subjects in all educational levels, as well as English speaking workforce as a result of English being label as one of two official languages. This is the reason why the Philippine remained a top BPO center with an estimated $12 Billion in revenue business process outsourcing industry in Philippines. AS of the moment the Philippine has beat the India for the top BPO destination in the world. In general, Philippine BPO is projected to earn between US$11 to 13 billion and employ 900,000. Extra working forces in the coming year.
The top BPO destination in the Philippines on the record as of today and the majority of which comes in Metro Manila and Cebu City. Second on the lists are the places of Bacolod City, Baguio City, Cagayan De Oro, Clark in Angeles, Dagupan City, Davao City, Tacloban City, Dumaguete City and third on the list comes from the region of Lipa City, Ilo-Ilo City, Legaspi City, Iligan City, Olongapo City and Urdaneta City in Pangasinan.
Business Process Outsourcing- BPO in the Philippines industry has developed 46% annually since the year 2006. The Philippines is the top choice among US Companies for finance and BPO services. It was recorded as of June 5th 2007 by PBO Philippine, As well as for the services of Technology, telecommunications, and the consumer products and accounting as well. The Philippine was selected among other country in the world because of its advantages over alternative Asian sites in the country.
The Labor cost compare to China is much lower and more stable than in India. Not to mention that the Filipinos are capable in speaking in English effectively. There is a cultural and social affinity with the United States government, as well as The modern and up to date stable infrastructure such as the basic life need which is water, power, roads, telecommunications, greater number of qualified college graduates who are seeking white collar job employment, the door to specialized skills and align with US professional standards, the Philippine is not far beyond to any other countries in the world. And most importantly is the familiarization of the trainers and managers than other Asian countries.
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