In any endeavor, the best way to build confidence is to address the weakness that causes one to lose confidence. For instance, a person lacking confidence to speak in public may have reservations because one feels not to be a good communicator or speaker. In which, one needs to undergo training in communication in order build his confidence. In the same token, most agents lacking confidence in performing their job may have doubts in the ability to communicate, speak English or to talk to a foreigner. Thus, the best way to build their confidence is train them to communicate, improve their English skills and give them sufficient experience in talking and dealing with foreigners. That’s the best way to build the confidence of agents. However, there are still more general ways in which one can develop confidence of call center agents as follows:
Look Good. If you look good, you feel good. By looking good, a person improves how he feels about himself. In the same manner, if one does not look good, one may have reluctance in interacting with people. But how exactly can you make yourself look good. The most basic way to look good is to dress sharply. Invest on clothing or fashion that makes you feel good. Call center companies do not usually prescribe a uniform to be worn by agents. Employees have the freedom to wear what they want so long as it is comfortable and presentable. Thus, one is afforded the freedom to wear clothing that one feels beautiful or good. If one has doubts to one’s sense of fashion, you can opt to consult fashion magazine and friends on what clothes to wear to be physically attractive. Another way to look good and feel good is by being physically healthy and beautiful. Engage in exercise so that one becomes physically fit and sexy. Consider to diet to remove those fats and bellies. Exercise also improves one’s health and with literally make one feel good, strong and light. This can be complimented by maintaining a good posture by sitting straight or standing straight, which also shows one’s confidence.
Surround yourself with beauty and things that makes you feel good. What you perceive in the environment affects and shapes who you are. If you see bad things, you will most likely develop a bad character. If you only see good things, they you will develop good traits. Hence, it would be advisable to surround yourself with things that are good and beautiful to build confidence. This pertains to the surroundings that you have immediate control of. For instance, modify the design and decorations of your desk and put pictures of your loved ones and your idols that inspire you and other things that makes you feel good. If music helps inspire or motivate your day, then listen to music on your way to the office so that it perks you up at work.
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