Submit Your Resume

Call Center Conversation Script

A call center conversation would be the last thing a call center agent would have wanted to hear day in or day out or should we say night in or night out. But for the benefit of those interested in knowing what its like to hear a typical call center conversation scripts, here under are a few examples:

Agent: This is Rodney of computer assistance, How may I help you?
Client: Yes, I seem to have trouble opening my computer.
Agent: What sort of trouble?
Client: Well it wouldn’t turn on.
Agent: Are you in front of your PC right now
Client: Yes
Agent: Kindly check if the computer is properly plugged in
Client: Yes, it is
Agent: Now try to push the power button in the System Unit – CPU
Client: OK, nothing happens.
Agent: Can you turn on the light in your room
Client: Damn, I think we have no electricity.
Agent: Sir, I guess that’s why you can turn on your computer.
Client: Yup I guess so, thanks a lot.
Agent: Thank you for calling and we are glad to be of your service.

Another example of a simple call center conversation script is as follows:

Agent: Good morning madam, How can I be of service to you today?
Client: Yes, I just want to know the balance of my account?
Agent: Can I have your name please
Client: My name is…….
Agent: Can you provide me your account number please?
Client: I don’t know what it is?
Agent: Do you have any previous bill with you madam?
Client: Yes
Agent: Your account number is located at the top right hand corner of the bill statement. It’s a 9 digit code.
Client: Ok, the number is …….
Agent: Please hold while I check your account in our system..
Client: Ok
Agent: As of the date today, you have a balance is $935.00
Client: Ok, why does this bill reflect only $300.00
Agent: Can you check the date of the bill?
Client: Ok, it says here July 2010.
Agent: Madam, apparently that is an old bill. We will be sending you a new bill or your email.
Client: Ok. Thanks a lot.

Incoming terms:

  • sample call center conversation about billing
  • call center dialog
  • call center conversation script sitel
  • mock call script for travel
  • sample script for travel agency
  • basic call center script
  • sample of agent and caller dialogue script
  • simple call center conversation
  • example of conversation dialogue in telephone incoming

2 thoughts on “Call Center Conversation Script

  • August 30, 2017 at 12:54 pm

    i think it’s better sounding if you will use the phrase “may I” rather than using “can I”

  • January 26, 2015 at 8:14 am

    i want a best call flow in billing inquiry


Leave a Reply

Your email address will not be published. Required fields are marked *

Do NOT follow this link or you will be banned from the site!