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Call Center IQ

Posted on April 7, 2015 | No Comments on Call Center IQ

Formed through the union of Call Center Week, the world’s largest and most influential customer service event, and Customer Management IQ, the world’s largest and most influential customer service online platform, Call Center IQ is the most important resource hub and advisory community for call center and customer experience professionals. Founded by Jo’Ann Alderson of Progressive Communications, the association provides members with the opportunity to engage with countless, exclusive online resources and a series of award-winning conferences (Contact Center Executive Exchange and Mobile Marketing Exchange 2015) at which they can interact without wires.

Call Center IQ helps create a more empowered breed of call center professionals that will deliver a better, more satisfying experience for customers and business stakeholders by gaining insights and assistances in the areas of Customer Experience, Performance & Metrics, Agent Engagement, Tools & Technologies, Customer Insights & Analytics and Social, Mobile & Web . It allows members to connect with over 100,000 qualified professionals who care as much about the customer as you do. It provides members with quarterly executive research reports valued at $2,000/year. Members also receive exclusive access to top presentations and product demos along with exclusive speaker podcasts, event research reports and live blogs. It also allows for product Matchmaking that matches members with the solution providers who meet their needs.

Among the important partners of Call Center IQ included Mattersight, a leader in enterprise analytics focused on customer and employee interactions and behaviours; Pegasystems for optimizing the customer experience and automate operations; KnoahSoft, an innovative provider of VoIP-based call recording, agent performance management and analytic tools; Incontact, cloud based contact center technology; Customer Contact Strategies (CCS) for collecting and organizeing remote working and work from home strategies; Calabrio for workforce optimization; IQ Services for end-to-end, customer service experience evaluation services for complex unified communications and contact center solution; VPI software solutions, TelePlaza, a web-based (ASP) call center marketing and public relations service; Call Center Planet, colleagues find it useful for meeting people and keeping up with contacts; Douglas Jackson contact center and leadership solutions; BrightTALK for webinars and videos for professionals and their communities; CallCentre Search ; and TELUS International.

Call Center IQ is located at 535 Fifth Ave, Floor 8 New York, NY 10017 USA with phone: 1 800-882-8684

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