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Call Center Regular Employee

The term “regular” is a classification of employment according to one’s tenure often contrasted against casual employee. According to the Labor Code of the Philippines, an employee is regular if one is has rendered at least one year of service, whether continuous or broken. An employee is also considered regular even if evinced only by oral agreement as long as said employee conduct activities which are essential or wanted in the operations of employer unless there is a written agreement that says otherwise.

In the call center industry, a regular employee pertains to the same thing. Such employee can be a call center agent or an administration staff. Because call center companies are formal organizations that follows certain protocols and standards, the regular employment or appointment of an employee is evidenced by a written document such as a memorandum issued by the authorized officer in the company.

Regular employees are given security of tenure. They are still however subjected to performance evaluations, which can cause one’s termination. However, unlike contractual and casual employees whose contracts can immediately be revoked or cancelled by the company for poor performance, tenure of regular employees can not be easily called off. An unjustifiable termination can lead to long litigation. Employers has the burden of proof that will show that the regular employee needed to be terminated per the provisions of law.

Another important difference between regular employees as against contractual or casual employees is their mandated benefits provided by law including government directed contributions on SSS, Philhealth and Pagibig, paid leave of absences, Christmas bonuses and other incentives. Regular employees are entitled to such benefits as mandated by law, else the employer will be charged and fined by government. Such benefits are optional only in the case of casual, contractual and probationary employees.

Aside from the required benefits provided by law, regular employees are entitled to other incentives which depends on company policies. Depending on the generosity and employee welfare program of the company, the benefits that regular employees can receive differs. Some companies give paid vacation leaves that has increments from 5 days in the first year, 10 days in second year, 15 in 3 years, and 30 days after 5 years of continuous service. Some unused leaves accrue yearly or can be converted to cash at the end of the year.

Aside from vacation leaves, some are even given sick leaves and emergency leaves. Other incentives given to regular employees can be incorporated in their monthly salaries such as transportation allowance, rice allowance, performance allowance, retainers incentive, boarding allowance, among others. It must be noted though that casual and contractual employees can also be entitled to these benefits depending on company policies. Such incentives are generally provided to motivate employees, improve their productivity and build loyalty and trust in the organization

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