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Call Design Philippines

Posted on February 8, 2021 | No Comments on Call Design Philippines

Founded in 1999, Call Design is a business process outsourcing firm that assists companies in the implementation of an effective Workforce Optimization strategy through software solutions, consultancy, training and support. Workforce Optimization involves the collection of data and information to help improve processes and staff performance for the end objective of increasing customer satisfaction. Call Design services includes workforce Management which involves ensuring the right people in right place at the right time; Quality Assurance which involves providing the right information and service; Performance Management which involves monitoring an directing staff performance and Training and Development which upgrade skills of staff to abreast with trends. In terms of software, workforce optimization entails software systems for forecasting, scheduling and tracking staff performance; quality assurance; performance management and analytics. This software included Aspect Workforce Management, Call Design VQalert, Aspect Performance Management, Aspect Quality Monitoring and HP Autonomy. Call Design Philippines also offers Interaction Management which involves connecting customers with the right resources as fast as possible such as the contact centre, back office or retail branches in order for a company to effectively respond to specific customer needs.

Call Design mixes its operational experience, consultative method and application of market leading technology to provide enduring solutions that assist companies engender an excellent customer experience. Call Design Philippines solutions will help reduce manpower requirements through better forecasting and appropriate scheduling, increase employee productivity, decrease management time for making schedules, improve seat utilization, identify weakness through speech, process and desktop analytics, enhance back office efficiency, improve customer satisfaction, improve brand advocacy, and improve business insights and knowledge.

Call Design is headquartered in Level 3, 18-20 Orion Road Lane Cove, NSW 2066 Australia PO Box 490, North Sydney, 2059 Phone +61 1300 397 399, 1300 397 399, +61 2 9420 1088 and 1800 216 625.

Call Design Philippines call center office address:

  • Call Design Makati
    15/F Philamlife Tower
    8767 Paseo de Roxas cor. Ayala Ave.
    Makati City, Philippines
    Tel: +63 2 296 1000/+63 2 856 7060/+61 2 9429 3311

Question: How to go to Call Design Makati?

Answer: Call Design Philippines main call center office is located in PhilamLife building, along Paseo de Roxas, Makati City. Nearest landmarks to Call Design Makati are Insular Life building and Jollibee Paseo.

Residents from Pateros, Taguig and nearby areas can take a jeepney ride to Guadalupe; then take another jeepney ride going to Ayala and alight near Paseo de Roxas; then take a 3-5 minute walk to reach Call Design Makati.

Residents from South Area (Alabang, Paranaque, Bicutan) can take a FX taxi ride to Ayala (via Skyway); alight near Paseo de Roxas; then take a 3 minute walk along Paseo until you get to Call Design Makati.

Residents from Manila, Caloocan and nearby areas can get to Call Design Makati via LRT ride to Buendia station; then take a bus ride going to Ayala and alight near Paseo de Roxas; cross Ayala ave. via Pedestrian underpass and walk towards PhilamLife Tower.

If you are coming from EDSA, the fastest way to Call Design Philippines is via MRT ride to Ayala station; then take a jeepney ride along Ayala ave. and alight near Paseo de Roxas; then take a 3 minute walk towards Philam Life building.

You can follow directions via our map of Call Design Makati below:

Call Design Makati
15/F Philamlife Tower
8767 Paseo de Roxas cor. Ayala Ave.
Makati City, Philippines
Tel: +63 2 296 1000/+63 2 856 7060/+61 2 9429 3311

Originally posted 2014-02-04 07:49:18.

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