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Callworx Philippines

Posted on March 24, 2015 | No Comments on Callworx Philippines

Callworx Philippines Inc. is a world class contact center dedicated to small, medium and larger companies serving primarily US and Australian clients. Callworx was established in 2006, by The Resource Group (TRG), a Washington-based investment holding company specializing in the business process outsourcing sector. The office was originally located at L8, 8A, Hanston Building, F. Ortigas Junior Road, Pasig City.

In 2008, Callworx was integrated to its mother company, The Resource Group (TRG) Philippines, in order to optimize resources and expand its services. It was later acquired by IBEX Global, to offer one of the largest contact center operations in the world. Callworx was combined with Alert Communication, iSky, Telespectrum, Reese Teleservices, Callworx, Virtual World and TRG Marketing Solutions. The merger of these companies formed the IBEX Global Solutions PLC (IBEX), a large BPO company that offers the entire range of outbound BPO services such as B2C and B2B Customer Acquisition, Lead Generation, Appointment setting, Tele Surveys, Customer Loyalty Programs, Information gathering, Direct sales, Welcome Call, Sales lead follow-up, Service Satisfaction Follow-ups, Database Development and Management, Sales Verification, Warm Calling/Existing Clients/Referrals, Cold Calling Campaigns, Product/Service Promotion, Market Research & Survey, Mortgage Lead Generation, E-mail Follow Up, Market Intelligence, Direct Mail Follow-up, Product Promotion and Debt Collection.

Callworx Philippines which was later known as The Resource Group (TRG) and now IBEX Global has become the call center of choice for its capability to handle large call volumes, stringent processes, ability to provide varied outbound sales center services, State-of-the-art technology and infrastructure, Multi-channel capabilities, Assured security and confidentiality, Quality assurance processes, Minimized operating costs, Efficient outbound call center outsourcing services on a24x7x365 basis, Experienced & skilled outbound contact center agents, Save on manpower, infrastructure & technology and Save on hiring and training costs.

Callworx Philippines Inc. or Ibex Global is located at Unit 301, 3rd floor Silver City Building, Frontera Drive, Pasig, Metro Manila Philippines.

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