Castech Data Services is a Canadian company that provides offshore outsourcing services particularly in data entry, medical transcription, data conversion, litigation support; and analysis and abstraction of key information. Castech Data Services also provides programming and audio and video animation production services as well as contact center services for technical support, customer service and other pay for performance jobs. Castech’s offshore site in the Philippines was established in 1985, long before outsourcing took its peak in the country. It has over 5000 professionals that handle all its services and other customized solutions.
Services of Castech Philippines provides data entry from hard copy, microfilm/microfiche and scanned images. This service is used for surveys, Questionnaires, Index Cards, Full Text, Technical Manuals, Test responses/scores, Coupons, Warranty Registrations and Guest Cards. Medical Transcription services is offers for medical reports in Emergency room, Laboratory, Consultation, Operative, Radiology, Pathology, Discharge summary, Disability claims, Letters, Chart notes, History and physical exams and Diagnostic studies. Data Conversion Services included Imaging, Indexing, and Full Text, Document Mark-up using HTML, SGML, US MARC or client specified document mark-up convention coding and Document Scanning and OCR Translation.
Conversion activities involve inputs from different sources, scanning of documents or keying of non-scannable items, OCR processing, cleaning up and tagging of ASCII files and transmitting tagged files. Finally, Litigation Support Services are provided in document Scanning and Imaging, Document Coding/Indexing, Deposition Keying, OCR (Optical Character Recognition) Cleanup, Database Design, Development and Creation, Document Conversion, Indexing and Abstracting.
Call Center Services of Castech Philippines included both inbound and outbound call handling. Inbound services included 1-800 Help Desk Support, Technical Support, Product Order Taking and Booking / Reservation Scheduling. Outbound call services included Credit and Collections Support, Database Updating, Tele Survey, Subscription Renewal & Reinstating of Lapsed Subscription as well as Cross Selling and Up Selling.
Castech Data Services is headquartered in 10 Magenta St. Richmond Hill, Ontario Canada.
Castech Data Services Philippines call center office address:
- Castech Alabang
12th Floor, Ayala Life-FGU Center Bldg.
Alabang-Zapote Road cor. Acacia Ave.
Madrigal Business Park Alabang
Muntinlupa City Philippines
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