Call Center Lifestyle in the Philippines
A lot of people are curious about the lifestyle of call center agents because they hardly see each other. This
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Call Centers in Dubai
With the advent of the social media revolution and dynamically changing profile of customers in the modern society has initiated
Read moreEscalation Matrix
Escalation is a management innovation for efficiently solving problems at the lowest levels possible. If a problem is not solved
Read moreTop Call Center Training Schools
Being branded as top school for call center training is very much appreciated. It is a plus points or bonus
Read moreBank of America Philippines
Founded in 1874 as the Nations Bank, Bank of America assumed its current name when it acquired a San Francisco-based
Read moreWhat is Network Processing Associate?
Network processing associates is a support function in a company typically engaged in the technical troubleshooting of network problems involving
Read moreHow to Pass Interviews?
Interviews are an essential human resource strategy use to evaluate prospective employees for recruitment purposes. The principal purpose of the
Read moreWhat is Positive Escalation?
Escalation is essentially a management strategy for attaining efficiency in solving problems by exhausting lowest resources so that the higher
Read moreCall Center Written Exams
There is no standard written test in the call center industry. Every company formulates its own written test to effectively
Read moreWhat is Home Based Call Center?
As its name implies, a home-based call center is call center in which employees/ agents are working at the convenience
Read moreDay Shift Call Centers
The call center industry is known as an industry that operates during the night because most of the call center
Read moreCall Center Pick up Lines
Pick up lines are essentially off the rack or spontaneous dialogues typically used by men to initiate a dialogue or
Read moreHighest Paying Call Centers
Unknown to many, the highest paying call center is actually a local call center of an international financial institution, to
Read moreTop 10 Resignation Reasons in Call Center
Call Center Company in the Philippines is very much in demand. That is why any graduate of 4 year course
Read moreTop Ten reasons Why Work in Call Center
Working in a call center company has its advantages as well as disadvantages depending on the point of view of
Read moreWhat is Sutherland?
The Sutherland Company has a strong support to one another as their continued supports to individuals as part of a
Read moreDisadvantages of Customer Retention
While companies normally aim to establish strong relations with customers and achieve customer retention, they also recognized that there are
Read moreCall Center Team Building
Working in a call center industry has its perks and team building is one of them. Most call center agents
Read moreCall Center Back Office Support
The call center back office support is very important on the business, especially for a call center company. The back
Read moreCall Center Wage Hike
Philippines is the second largest call center business capital in the world today, the BPO companies knows that hiring call
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