In any form of organization, the manager plays a central role to its success precisely because the manager is primarily engaged in implementing methods for achieving the objectives efficiently and effectively with and through the organization. In the same token, …

Call center management is a very broad subject that can be overwhelming for a professional hands-on supervisor to undertake considering the time constraints. However, there are simpler approaches to call center management that comprehensively covers the different factors crucial for …

There may be discomfited times when a younger officer employee is assigned to manage a team whose members are older. In which case, the younger officer feels uncomfortable supervising and commanding older employees, who may similarly feel insulted or slighted …

The call center industry is one of the booming industries in the Philippines that continuous to expand as more and more international companies are outsourcing their needs in the Philippines and more and more international BPO companies are moving their …

Filipinism is evolved from Filipino localization or acculturation of the English language which resulted to the creation of words, phrases or terms that in some way maybe grammatically incorrect or foreign native English speakers. In short these Filipinisms are colloquial …

A hospital call center service pertains to a wide variety of customer support services within the medical and health industry. The institution of call center in the medical industry is a progressive development considering the paramount role and importance of …

Expert Global Solutions (EGS) is the holding company for two popular business process outsourcing companies namely APAC and NCO. The combination of these two subsidiary companies makes EGS the only outsourcing company that provides a comprehensive and complete full life-cycle …

The PAF (Philippine Air force) Finance Center is a unit under the Philippine Air Force created to provide financial services to its members. The PAF Finance Center was established on Oct 1973 in pursuant to General Order Nr 130 initially …

The recruitment policy of call center companies is one of the most rigorous and thorough procedures across all industries because the call center agents hired by the company is the very product or service that represent the company’s brand. Moreover, …

Customer service is the care or attention that a client receives before, during and after a purchase, which constitutes a big factors in the client’s decision to purchase and to measure value or product quality. Customer service is at the …