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Boost Sales in Call Center

April 1, 2020 Category :Articles 0

One of the most important critical services that are often outsourced in contact centers is the marketing and sales functions of the company. In the call center industry, this is usually referred to as outbound calls as oppose to inbound …

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Advantages of Legal Process Outsourcing

April 1, 2020 Category :Articles 0

Legal process outsourcing is the procedure by which a law firm allows other legal experts to intervene in a particular case by hiring them. Firms usually seek the help of these people who work outside of their own country to …

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Engaging Customer Through Chat

February 26, 2020 Category :Articles 0

Communication is the social adhesive that starts, builds and strengthens relationship. There is no other way one can be friends with a stranger except through communication, either verbally or through actions. In the same vein, engaging customers in a dialogue …

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5 Tips To Make Your Contact Center Multi-Skilled

February 24, 2020 Category :Articles 0

Enabling the multi-skills within the premises of the contact center is a must policy in 2013. As the customers, turning themselves into multi-taskers with the use of advanced technologies, so contact centers too must change their approach and instill multi-skilling …

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The Art of Cold Calling

February 3, 2020 Category :Articles 0

Cold calling is an extreme sport. It refers to the calling of someone by someone who are total strangers to each other. The cold call is the first time one speaks with each other, which is a common strategy in …

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How to be a successful Call Center Manager?

January 18, 2020 Category :Articles 0

In any form of organization, the manager plays a central role to its success precisely because the manager is primarily engaged in implementing methods for achieving the objectives efficiently and effectively with and through the organization. In the same token, …

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Call Center Management Strategies

January 16, 2020 Category :Articles 0

Call center management is a very broad subject that can be overwhelming for a professional hands-on supervisor to undertake considering the time constraints. However, there are simpler approaches to call center management that comprehensively covers the different factors crucial for …

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Managing Older Subordinates

January 8, 2020 Category :Articles 0

There may be discomfited times when a younger officer employee is assigned to manage a team whose members are older. In which case, the younger officer feels uncomfortable supervising and commanding older employees, who may similarly feel insulted or slighted …

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Tesda Training for Call Centers

November 13, 2019 Category :Articles 0

The call center industry is one of the booming industries in the Philippines that continuous to expand as more and more international companies are outsourcing their needs in the Philippines and more and more international BPO companies are moving their …

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Filipinism vs American Expression

November 13, 2019 Category :Articles 0

Filipinism is evolved from Filipino localization or acculturation of the English language which resulted to the creation of words, phrases or terms that in some way maybe grammatically incorrect or foreign native English speakers. In short these Filipinisms are colloquial …

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