Help desk is at the core of tech support service. Support services can be as simple as providing operation instructions to as complex as diagnosing and solving a system problem. And much like any other customer service script, it starts …

Probing questions are questions directed to customers that are aimed to create building blocks or obtain background circumstances to allow an agent to create the best solutions to the customer’s problems. Probing questions can be used to build rapport with …

Retention in the call center industry is important for the profitability and success of a call center company. It reduces/avoids turnover costs such as recruitment, selection, orientation, training, lost productivity, vacancy costs and customer impact costs. Call center retention enhances …

Working as a call center agent is not just about answering phone calls which everybody can practically do. The work of a call center agent requires special skills and talents because it is customer oriented and not just a conversational …

Call Center Assessment Tests are one of the conventional strategies used in the industry for hiring employees and maintaining the quality of a company’s services. There are different types of assessment tests use for hiring, training, pre-training, post training, workplace …

Snapworx BPO Solutions pertains to a scam business in the Philippines. The illegal Snapworx BPO Solutions is a non-existent company which scams people by contacting potential victims via email or sms informing them that they have been selected qualified for …

Loved by customers, shareholders and general society, Optis is a research and development manufacturing company based in Korea which develops optical pick up and key components of optical disk storage device. Optis Co, LTD stands for Opto-Mechatronics Technology Solution. It …

Chat support is a form of customer service channeled online via chat or written real time communication. It is an important tool for facilitating customer support and sales strategy which has certain distinct advantages over a verbal communication. In order …

One of the most difficult call center services is debt collection. This is an area in which many agents usually gets to meet irate, furious mad enraged fuming annoyed customers of all types. Agents in the debt collection service however, …

The Operations Manager of the call center must essentially manage the daily routine operations of the business to ensure that it meets the company’s established goals, objectives and expectations. It involves ensuring that business plan of the company is correctly …