A web chat or online chat is a system whereby agent can communicate in real time with clients over the internet. Here are ways to enhance webchat experience of customers.

Allow focus. Web chat is one of the most disregarded …

Food Panda is a customer service company that facilitates express online food delivery service in Philippines. Food Panda Philippines is part of the Rocket Internet group and is a partner with the leading vehicle platform in emerging markets – Carmudi; …

Gho Ahk Corporation has been the privileged partner of companies, organizations, clubs, institutions and brands throughout Europe, Australia and Asia for their promotional items. Promotional items refer to items that are used by the company as give-aways for their clients …

A tax shield is the reduction in income taxes that resulted from taking an allowable deduction from taxable income. In business, it is used as a strategy to reduce income tax liabilities by an individual or corporation, which is achieved …

GEC RF Global Services Philippines or the General Electric Capital Retail Finance business is one of the biggest retail lenders in the Philippines with over 80 years of experience in consumer financing. It was originally a loans unit of GE …

Emerald Headway Distributors Incorporated is the print and digital content provider of over 3,000 top magazines, books, newspapers, and journals as well as online sources from over 100 countries such as the US, UK, Australia, Italy, Singapore, and the Philippines. …

Downtime is a term in the call center industry which pertains to a temporary, brief, or interim stoppage of operations or productivity of the company. The stoppage or down time can be attributed to many causes such as mother nature …

Six Degrees is the exclusive local distributor of high-end footwear brand “Crocs” in the Philippines. Crocs is a simple, comfortable boat footwear known for its colorful, lightweight comfort that is wearable for any occasion and every season. The shoes or …

Formed through the union of Call Center Week, the world’s largest and most influential customer service event, and Customer Management IQ, the world’s largest and most influential customer service online platform, Call Center IQ is the most important resource hub …

CRE or the Center for Reliability Excellence is a training institution that helps individuals expand their knowledge and organizations develop their core assets by offering quality, highly accessible courses and training programs, specifically developed to boost technical competence and heighten …