The call center industry is most active during the night because most companies cater markets in the other side of the world in which the time difference necessitates call center companies to work at night. Thus, maximizing one’s performance during …

Stress can be defined as the restrain or anxiety on person’s emotional and physical well being of a person. The stressful employees are not good quality and they won’t take anywhere. Stressful workers cannot deliver their best on the given …

The Philippines currently ranks as the no. 1 outsourcing nation for contact services in the world today. It has become the no. 1 choice for outsourcing call center services especially servicing English speaking markets. What makes the Philippines the perfect …

When Philippine holidays are on the midst like Christmas, New Year, the Holy Week and All Saint’s Day, most Filipino workers are excited. The same is true among call center agents because it is a time of vacations with their …

For people whose work involves sitting at least 8 hours a day everyday, weight gain is most likely. Thus, call center agents are indeed prone to gain weight. This is especially true for agents who have been on this …

Call center coaching is the process of providing additional instructions to a call center employee or agent by the supervisor or manager for the purpose of reinforcing learning. Unlike training, in which learning is often provided via a seminar, coaching …

Managing a call center is a challenging task. Managers are face with a broad range of responsibilities that practically covers all of the different aspects of running a business. This includes the most basic tasks of hiring, training, motivating, projecting, …

The call center industry is one of the biggest sources of employment for many of our young graduates and young professionals. This is especially because the industry offers flexibility in terms of what major course or degree was finished by …

A clipping path is a graphics editing technique also known as “deep etching” that is used to shape or cut out a 2D image. It is a closed vector path in which an image or photo is outlined often to …

Email chat support generally refers to a customer service support system which is facilitated through email (electronic mail) or realtime online chat. For the former, a designated email account of company is provided where customers can email to send their …