The call center industry is one of the booming industries in the Philippines that continuous to expand as more and more international companies are outsourcing their needs in the Philippines and more and more international BPO companies are moving their …

Filipinism is evolved from Filipino localization or acculturation of the English language which resulted to the creation of words, phrases or terms that in some way maybe grammatically incorrect or foreign native English speakers. In short these Filipinisms are colloquial …

A hospital call center service pertains to a wide variety of customer support services within the medical and health industry. The institution of call center in the medical industry is a progressive development considering the paramount role and importance of …

Expert Global Solutions (EGS) is the holding company for two popular business process outsourcing companies namely APAC and NCO. The combination of these two subsidiary companies makes EGS the only outsourcing company that provides a comprehensive and complete full life-cycle …

The PAF (Philippine Air force) Finance Center is a unit under the Philippine Air Force created to provide financial services to its members. The PAF Finance Center was established on Oct 1973 in pursuant to General Order Nr 130 initially …

The recruitment policy of call center companies is one of the most rigorous and thorough procedures across all industries because the call center agents hired by the company is the very product or service that represent the company’s brand. Moreover, …

Customer service is the care or attention that a client receives before, during and after a purchase, which constitutes a big factors in the client’s decision to purchase and to measure value or product quality. Customer service is at the …

Illegal Termination is the unlawful dismissal of an employee that does not fall under the just causes as clearly provided by the labor code. This applies to all employees including call center agents that work in the Philippines. There are …

Years ago, our parents and grandparents found stable jobs, worked continuously for 20 or so years, and retired at the ripe old age of 60. Employees only needed to work diligently and they were assured of tenure. Meanwhile, employers didn’t …

Back office jobs refer to the operations of organizations or companies that provide administrative support services or tasks devoted to running the company per se. The term “Back office” evolved from the building layout of earlier organizations in …