The two contenders for offshore outsourcing are India and Philippines. While both countries have their own current niches in the type of business processes that are outsourced, the Philippines remains as one a top destination for the contact center …

A Partnership is a business entity that has separate juridical personality from that of its participants or partners. However, partners can either have limited liability (i.e. limited partnership) or unlimited liability (general partnership) for the debts and obligation of the …

The concept of a Prison Call Center pertains to a call center whose operators, employees or agents are comprised of inmates. The call center office per se may be built inside a jail facility. The initiative of creating a prison …

An organization pertains to two or more people working together towards the attainment of a shared objective. The organization of people is critical to systematically assemble and put in order the various activities of the constituents of the organization to …

All companies must continually improve itself to maintain competitiveness. In the same manner, call center companies must continuously improve its business operations or processes to attain greater efficiency, provide better service or essentially remain competitive against its competitors. But how …

Different strategies and techniques on how to augment sales in call center can be achieve and implemented. Tips and effectiveness on talking on the phone will be discussed below. Majority of training solutions focus on tactics such as the complaint …

Ramping account refers to an account in which there is an anticipated significant increase of calls or demand which is usually caused by market expansion. Thus, ramping accounts are often associated with the need for immediate hiring of new agents …

The call center industry is one of the industries in the world that directly requires multilingual services because it serves markets from different nations, cultures and languages. Thus, many call center companies use their multilingual capability to distinguish themselves from …

Everybody obviously wants to be promoted, because promotion translates to higher pay, higher position, better benefits, greater stability and even greater financial independence. In the call center industry, promotion is basically performance oriented unlike in the government and in some …

Negotiating is the process of getting the best out of something. In negotiating for a job offer, it means getting how much you are worth. In literal terms, it means getting the highest salary rate that one can get …