Rebuttals for Handling Difficult Customers
Rebuttals are refutations or effective responses that call center agents are trained about in order to handle difficult customers. Because
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How to Fight Sleepiness in Call Center?
One of the biggest challenges that agents face in working in the call center industry is fighting sleepiness at work
Read moreNight shift or Day Shift?
Shifting is an employment practice used to schedule employees in order to ensure that company operates and provide service 24
Read moreNon-Voice BPO Training
Non-voice business processes generally pertain to a wide range of services which included financial accounting support services, IT programming and
Read moreBPO Hubs in the Philippines
In Philippines, the call centers or call centre in fact started as a plain provider of email response and managing
Read moreTips on Customer Retention
To maintain the customers in a particular business has many strategies and techniques to be considered. Tips on how to
Read moreHealth Card for Call Center Agents
A Health Card is a card given to people that allows bearer/owner and/or one’s dependents or beneficiaries access to insured
Read moreDressing Up In Call Centers
Most call center companies do not impose a dress code. However some companies try to put up a dress code
Read moreCall Center Confidence Builders
In any endeavor, the best way to build confidence is to address the weakness that causes one to lose confidence.
Read moreCustomer Satisfaction Spiels
Spiels are scripts of customer service representatives that are used to manage, deliver and express quality service to customers. In
Read moreCommon Tardiness Policies for Call Centers
Regular attendance and punctuality in the call center industry is extremely important because the nature of the customer service work
Read moreUpselling Spiels
Upselling is a sales strategy in which a seller initiates add ons, more expensive products or related products that may
Read moreAcknowledgement Lines for Call Center Agents
Acknowledging clients is a fundamental element of customer service, which should be given the moment a customer walks in the
Read moreInterface Call Center
Interface Techno-Phil, Inc. (ITI) or Interface call center for short is a BPO company specializing in the implementation and maintenance
Read moreMaster list of Call center Interview Questions
The interview is an essential and indispensable component of the recruitment process because it is through which that a potential
Read moreFilipinism Examples
“Filipinisms” are English words or phrases resulting from the literal translation of Filipinos of English terms. They may not be
Read moreCall Center Core Values
Core values essentially differ depending on the values of the founders or management of the company. But since the call
Read moreHow does Psychology help in Call Center
Psychology is the scientific study of the human mind and how it affects behavior and attitude in a specific context
Read moreCounter Objection in Outbound Call
Outbound calls are more complex and vulnerable to objection and rejection especially because agents are involved in cold calling. Hereunder
Read moreCall Center Etiquette
Phone etiquette is at the core of the call center etiquette which is constituted by conventional code of polite behavior
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