Loved by customers, shareholders and general society, Optis is a research and development manufacturing company based in Korea which develops optical pick up and key components of optical disk storage device. Optis Co, LTD stands for Opto-Mechatronics Technology Solution. It …

Chat support is a form of customer service channeled online via chat or written real time communication. It is an important tool for facilitating customer support and sales strategy which has certain distinct advantages over a verbal communication. In order …

One of the most difficult call center services is debt collection. This is an area in which many agents usually gets to meet irate, furious mad enraged fuming annoyed customers of all types. Agents in the debt collection service however, …

The Operations Manager of the call center must essentially manage the daily routine operations of the business to ensure that it meets the company’s established goals, objectives and expectations. It involves ensuring that business plan of the company is correctly …

With the financial recession hitting the US in 2008 which left many Americans unemployed and whose impact continued to be felt in the US economy today, the robust call to put a halt or to regulate outsourcing in the US …

Promotion in a call center takes a lot of hard work and determination. Promotion is a special concern among call center agents because promotion to a team leader or a supervisor position is often very limited. Promotion is highly competitive …

At the height of the 2008 global financial recession, the Philippines experienced mass lay offs in some multinational companies especially in the IT manufacturing sectors. The call center industry also experienced some lay offs as companies streamlined their operations to …

When evaluating a job, people usually focus on the salary, the pay, the remuneration or the compensation. While the pay is significant, it is not all that matters in taking a job. The salary is not the sole criterion …

Telemarketing refers to the marketing, promotion and sales of a product or service to identified potential and prospective buyers. It is one of the most challenging jobs in the call center industry. Telemarketers are often engaged in cold calling hence …

One of the most rewarding and challenging works is sales. Being a sale representative requires certain skills in order to be an effective one. In most cases, the salary of sales people are meager. This is because companies usually reward …