A lot of people are curious about the lifestyle of call center agents because they hardly see each other. This is because call center agents sleep during the day and is awake during the night. While rotating schedules may be …

With the advent of the social media revolution and dynamically changing profile of customers in the modern society has initiated the growth of the contact center industry in the Middle East particularly in Dubai. While the industry is still in …

Escalation is a management innovation for efficiently solving problems at the lowest levels possible. If a problem is not solved at the lowest level, it will be taken or “escalated” to the next level. If the problem is still not …

Being branded as top school for call center training is very much appreciated. It is a plus points or bonus on the part of the schools as well as for the students studying in a top school for call center …

Founded in 1874 as the Nations Bank, Bank of America assumed its current name when it acquired a San Francisco-based bank named Bank of America. Today, BA stands as the biggest financial holding company with global assets of $2.13 trillion, …

Network processing associates is a support function in a company typically engaged in the technical troubleshooting of network problems involving packet switching or the digital data transfer via the network infrastructure which includes isolating and fixing problems in a internet …

Interviews are an essential human resource strategy use to evaluate prospective employees for recruitment purposes. The principal purpose of the interview is to evaluate among the applicants who is best fits the vacant positions. Thus, the interviewee must show that …

Escalation is essentially a management strategy for attaining efficiency in solving problems by exhausting lowest resources so that the higher resources are used for more important strategic pursuits of the company. Escalation basically pertains to the elevation or referral of …

There is no standard written test in the call center industry. Every company formulates its own written test to effectively evaluate the qualifications of applicants or potential employees. While majority of the services in the call center industry is verbal …

As its name implies, a home-based call center is call center in which employees/ agents are working at the convenience of their homes. Home-based call centers are actually virtual call centers in which agents, customer representatives, marketing sales agents or …