Top 10 Resignation Reasons in Call Center
Call Center Company in the Philippines is very much in demand. That is why any graduate of 4 year course
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Top Ten reasons Why Work in Call Center
Working in a call center company has its advantages as well as disadvantages depending on the point of view of
Read moreWhat is Sutherland?
The Sutherland Company has a strong support to one another as their continued supports to individuals as part of a
Read moreDisadvantages of Customer Retention
While companies normally aim to establish strong relations with customers and achieve customer retention, they also recognized that there are
Read moreCall Center Team Building
Working in a call center industry has its perks and team building is one of them. Most call center agents
Read moreCall Center Back Office Support
The call center back office support is very important on the business, especially for a call center company. The back
Read moreCall Center Wage Hike
Philippines is the second largest call center business capital in the world today, the BPO companies knows that hiring call
Read morePhilippines Laws on Call Center
General laws relating to labor is basically contained on the Philippine labor code. There are particular provisions that generally refer
Read moreCall Center Job Hiring Process
In today’s world, applying for a job as a call center agent needs a lot of preparation, especially if it
Read moreHow to file a Complaint in DOLE?
Department of Labor and Employment (DOLE) is the government agency that generally regulates all issues, matters and policies related to
Read moreRebuttals for Handling Difficult Customers
Rebuttals are refutations or effective responses that call center agents are trained about in order to handle difficult customers. Because
Read moreHow to Fight Sleepiness in Call Center?
One of the biggest challenges that agents face in working in the call center industry is fighting sleepiness at work
Read moreNight shift or Day Shift?
Shifting is an employment practice used to schedule employees in order to ensure that company operates and provide service 24
Read moreNon-Voice BPO Training
Non-voice business processes generally pertain to a wide range of services which included financial accounting support services, IT programming and
Read moreBPO Hubs in the Philippines
In Philippines, the call centers or call centre in fact started as a plain provider of email response and managing
Read moreTips on Customer Retention
To maintain the customers in a particular business has many strategies and techniques to be considered. Tips on how to
Read moreHealth Card for Call Center Agents
A Health Card is a card given to people that allows bearer/owner and/or one’s dependents or beneficiaries access to insured
Read moreDressing Up In Call Centers
Most call center companies do not impose a dress code. However some companies try to put up a dress code
Read moreCall Center Confidence Builders
In any endeavor, the best way to build confidence is to address the weakness that causes one to lose confidence.
Read moreCustomer Satisfaction Spiels
Spiels are scripts of customer service representatives that are used to manage, deliver and express quality service to customers. In
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