While there are a great work opportunities available in the booming call center industry in the Philippines, it is nevertheless difficult to get a job because of the tough competition among applicants. People planning to build a career in the …

The Convergys Portal is a web portal exclusive for Convergys‘ employees, which serves as a gateway for employees to have access to certain human resource services which employees needed to transact with their employer. This provides employees access to …

Workplace Harassment is a very common phenomenon that is often neglected by many companies. In the call center industry, harassment is very rampant and common because harassment of employees is not only committed by co-employees but clients or customers as …

Spiels are especially important for telemarketing outbound calls. An effective opening spiel will make or break the start of a conversation with a prospective client. While there are generic spiels that one can use in introducing oneself, preparing spiels for …

In the call center industry, customer service is the most common service provided by the agents. Customer service essentially pertains to the provision of all types of service to clients of another company before, during and after a purchase of …

Part-time jobs refer to a type of employment in which employee renders less than the average 40 hours a week of a full time job. Part time jobs usually refer to jobs in which workers work 30 or less hours …

A psychometrician is a person who measures a person’s psychological attributes, including the intelligence quotient, competencies and other professional abilities that one needs for a specific job or profession. Thus, it is the psychometrician who conducts the tests and examinations, …

Call center agent retention is very important issue in a company. While there may be a steady supply of call center employees available in the market, a high turn over rate in a company is inefficient and costly. It is …

ePLDT is the main corporate channel for the PLDT Group’s Information Communications Technology assets and investments. A joint venture between PLDT and NTT, a giant telecommunications providers in Japan, resulted to the creation of ePLDT Ventus which was established to …

Customer service refers to that totality or a series of services provided to a customer before, during and after a purchase aimed to enhance customer satisfaction. Customer service standards refer to the benchmark or model by customer service should be …