Common Tardiness Policies for Call Centers
Regular attendance and punctuality in the call center industry is extremely important because the nature of the customer service work
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Upselling Spiels
Upselling is a sales strategy in which a seller initiates add ons, more expensive products or related products that may
Read moreAcknowledgement Lines for Call Center Agents
Acknowledging clients is a fundamental element of customer service, which should be given the moment a customer walks in the
Read moreInterface Call Center
Interface Techno-Phil, Inc. (ITI) or Interface call center for short is a BPO company specializing in the implementation and maintenance
Read moreMaster list of Call center Interview Questions
The interview is an essential and indispensable component of the recruitment process because it is through which that a potential
Read moreFilipinism Examples
“Filipinisms” are English words or phrases resulting from the literal translation of Filipinos of English terms. They may not be
Read moreCall Center Core Values
Core values essentially differ depending on the values of the founders or management of the company. But since the call
Read moreHow does Psychology help in Call Center
Psychology is the scientific study of the human mind and how it affects behavior and attitude in a specific context
Read moreCounter Objection in Outbound Call
Outbound calls are more complex and vulnerable to objection and rejection especially because agents are involved in cold calling. Hereunder
Read moreCall Center Etiquette
Phone etiquette is at the core of the call center etiquette which is constituted by conventional code of polite behavior
Read moreHow to start a Call Center Business in the Philippines
Starting a call center business in the Philippines is easy. Foreign investors are given utmost support by the Philippine government
Read moreCall Center Script Preparation
In the call center industry, the call script plays an important role because the communication of the customer service providers
Read moreHow to be a Great Sales Rep
Great Sales Representatives are not born. They are made. Becoming a great sales representative does not come from inherent traits
Read moreHow to Lower AHT?
In order to optimize the average handling time or AHT of an call center agent, it is important to dissect
Read moreCall Center Salary Scale
The call center industry in the Philippines relatively provides higher rates of salary compared to other industries. A starting salary
Read moreImprove Call Center Work Ambiance
The work environment in the office greatly contributes the success of the employees. This is especially true in call centers
Read moreHow to Pass a Phone Simulation?
A phone simulation test is an examination conducted in the call center industry in which applicants get to encounter a
Read moreTips for Weight Watchers
Weight Watchers is a company that provides weight loss and maintenance programs using a scientific approach to help its members
Read moreOnline Casino Jobs
The jobs available for online casinos pertains to jobs that relates to the typical games played in a casino such
Read moreTSR or CSR Job?
Customer service broadly refers to the provision of service to customers or clients in the whole duration of a purchase
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