As its name implies, a call or the remote communication is the main service provided by a call center company. And in as much as the quality of company is measured on the quality of its service or product, the …

Incentive programs in the call center industry are especially formulated for reduce employee turnover, which is a distinct characteristic of call center jobs, improve employee productivity and loyalty by engendering employee loyalty to the company and increasing employee attendance rates, …

While many students are planning for the much coveted vacation this summer, some students are also planning to make this vacation more meaningful and productive by taking summer jobs. Summer jobs are part or full time temporary jobs that are …

Training is an indispensable process in the recruitment and employee welfare development of a call center company to ensure that agents meet the minimum standards set by the company in providing service. The training of call center agents is comprised …

Network Processing pertains to the processing e.g. transfer or moving of data that occurs in different network systems. For instance, in the Internet both for the WAN/LAN, network processing is involved in the packet switching and routing of data to …

The call center industry has the reputation of having the lowest rate of employee retention. Many factors contribute to this concern including the contractual nature of most employment relationships, the on-a-project basis of accounts, the inability of some employees to …

Back pay generally pertains to the disparity between the salary received or paid to the employee and the amount the same employee should have been paid. Back pay normally happens when the employee resigns from work or is fired from …

The Call center industry is one of the biggest employers of Filipinos today especially for young college graduates. In some cases, a college degree may not even be necessary. What is important is that one speaks fluently in English. The …

The two contenders for offshore outsourcing are India and Philippines. While both countries have their own current niches in the type of business processes that are outsourced, the Philippines remains as one a top destination for the contact center …

A Partnership is a business entity that has separate juridical personality from that of its participants or partners. However, partners can either have limited liability (i.e. limited partnership) or unlimited liability (general partnership) for the debts and obligation of the …