Home> Articles

Articles Archive

Recruitment Process in Call Center

June 13, 2019 Category :Articles 0

The Recruitment process in the call center industry can be reduced into three stages namely: selection, screening and induction. Each stage can be further breakdown to more steps, tasks or strategies used in the achieving the said stage.

The first …

, , , ,

Call Center Ghost Stories

May 17, 2019 Category :Articles 0

Ghosts are practically everywhere. If man is able to successfully land on Mars one day, it is not far from possible that a ghost story in Mars will also arise. In the call center industry, ghost stories are also prevalent. …

, , , ,

Fibrella Service Center

May 15, 2019 Category :Articles 0

Fibrella is a famous brand for quality and fashionable umbrellas. It is a company which seriously took the manufacture of umbrellas, which is an important and necessary device especially in tropical countries like the Philippines for the protection of people …

, , ,

Petron Philippines Careers

May 11, 2019 Category :Articles 0

Petron Philippines Careers sounds very interesting. Once employed in this prestigious company need not to worry about compensation and benefits given by Petron. Even an ordinary employee receives fair compensation compared to other oil companies in the Philippines. In Petron

, , , ,

A need for Call Center Party List

April 29, 2019 Category :Articles 0

The Philippines follow a bicameral legislative system in which legislature is composed of the higher chamber or senate and the lower chamber or the House of Representatives also known as congress. There are types of representatives in the Congress namely, …

, , , ,

Computation for Tax Refund

April 26, 2019 Category :Articles 0

People normally pay for their withholding tax and the necessary deductions are being computed by the accounting department of a given company. There is a table that serves as a guide to employers on how much should be deducted from …

, , , , ,

Opening Spiel

April 26, 2019 Category :Articles 0

First impression lasts. The Opening spiel of a call center agent basically constitutes the first impression of a call. An opening spiel pertains to the script used by an agent to receive or start a call. Thus, an opening spiel …

, , , ,

Tongue Twister for Call Centers

April 22, 2019 Category :Articles 0

A tongue-twister is a paragraph, sentence or phrase that is innovatively formulated to be difficult to articulate resulting to amusing expression when mispronounced. The difficulty in articulating the tongue twister often rest on the similar sounds that it contains. To …

, , ,

Tech Support Probing Questions

March 26, 2018 Category :Articles 0

The technical support service in a call center is a service that is basically involved in fixing a technical problem of a customer. This technical problem usually arises in the use of a technological gadget or service. Such included the …

, , , ,

Top 5 Call Center Interview Questions

March 26, 2018 Category :Articles 0

Do you have an upcoming job interview for a particular call center company? Are you feeling nervous already because you don’t have any idea what are the usual questions being asked by hiring managers? Do you have a call center …

, , , ,