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Philippines Laws on Call Center

March 26, 2018 Category :Articles 1

General laws relating to labor is basically contained on the Philippine labor code. There are particular provisions that generally refer to labor which applies to the call center industry such as employment of night workers, mandatory deductions and health …

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Call Center Job Hiring Process

March 26, 2018 Category :Articles 8

In today’s world, applying for a job as a call center agent needs a lot of preparation, especially if it is the first time job applying. Most jobseekers prefer to apply the position as a call center because of the …

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How to file a Complaint in DOLE?

March 26, 2018 Category :Articles 91

Department of Labor and Employment (DOLE) is the government agency that generally regulates all issues, matters and policies related to labor and employment. When filing a complaint relating to labor, there is a particular agency under DOLE that especially handles …

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Rebuttals for Handling Difficult Customers

March 26, 2018 Category :Articles 1

Rebuttals are refutations or effective responses that call center agents are trained about in order to handle difficult customers. Because the existence of difficult customers is common phenomenon, call center companies have prepared rebuttals or responses which their agents try …

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How to Fight Sleepiness in Call Center?

March 26, 2018 Category :Articles 0

One of the biggest challenges that agents face in working in the call center industry is fighting sleepiness at work especially during night shifts. How exactly do you fight off sleepiness?

Sleep in the day. Sleepiness is often caused by …

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Night shift or Day Shift?

March 26, 2018 Category :Articles 0

Shifting is an employment practice used to schedule employees in order to ensure that company operates and provide service 24 hours of the clock each day. It is a common practice in the call center industry whose clients are in …

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Non-Voice BPO Training

February 26, 2018 Category :Articles 1

Non-voice business processes generally pertain to a wide range of services which included financial accounting support services, IT programming and software development, multimedia development including animation, engineering and design services , transcription (medical and legal transcription), and even writing services. …

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BPO Hubs in the Philippines

February 26, 2018 Category :Articles 0

In Philippines, the call centers or call centre in fact started as a plain provider of email response and managing services. As time pass by, the call center industry comprises 80% of the outsourcing industry in the Philippines. Among the …

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Tips on Customer Retention

February 26, 2018 Category :Articles 0

To maintain the customers in a particular business has many strategies and techniques to be considered. Tips on how to retain the costumers to stay connected and loyal in the business must provide additional patient in dealing with them. To …

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Health Card for Call Center Agents

February 26, 2018 Category :Articles 0

A Health Card is a card given to people that allows bearer/owner and/or one’s dependents or beneficiaries access to insured health care services that is paid by the company. The health card entitles the person to discounted or free health …

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