Network processing associates is a support function in a company typically engaged in the technical troubleshooting of network problems involving packet switching or the digital data transfer via the network infrastructure which includes isolating and fixing problems in a internet …

Interviews are an essential human resource strategy use to evaluate prospective employees for recruitment purposes. The principal purpose of the interview is to evaluate among the applicants who is best fits the vacant positions. Thus, the interviewee must show that …

Escalation is essentially a management strategy for attaining efficiency in solving problems by exhausting lowest resources so that the higher resources are used for more important strategic pursuits of the company. Escalation basically pertains to the elevation or referral of …

There is no standard written test in the call center industry. Every company formulates its own written test to effectively evaluate the qualifications of applicants or potential employees. While majority of the services in the call center industry is verbal …

As its name implies, a home-based call center is call center in which employees/ agents are working at the convenience of their homes. Home-based call centers are actually virtual call centers in which agents, customer representatives, marketing sales agents or …

The call center industry is known as an industry that operates during the night because most of the call center company’s clients are foreigners. This is one of the major reasons for the high employee turn over rate in the …

Pick up lines are essentially off the rack or spontaneous dialogues typically used by men to initiate a dialogue or a conversation with a woman. These are lines that are intended to flatter, catch the attention, stimulate interest or cause …

Unknown to many, the highest paying call center is actually a local call center of an international financial institution, to wit, Citibank. The Citibank call center is essentially a credit collection call center in which agents call credit card holders …

Call Center Company in the Philippines is very much in demand. That is why any graduate of 4 year course can apply and work as a call center, and applying in this company is as easy as 123, but there …

Working in a call center company has its advantages as well as disadvantages depending on the point of view of the working persons. Benefits also can have a positive impact on the part of the agent. But mostly the positive …