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What is Sutherland?

March 26, 2018 Category :Articles 0

The Sutherland Company has a strong support to one another as their continued supports to individuals as part of a team. The company dedicated to commit the on-going community involvement and working to provide and preserve the environment. They are …

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Disadvantages of Customer Retention

March 26, 2018 Category :Articles 0

While companies normally aim to establish strong relations with customers and achieve customer retention, they also recognized that there are also disadvantages in customer retention as follows:

Old market. Maintaining a customer database is a must. However, there should be …

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Call Center Team Building

March 26, 2018 Category :Articles 0

Working in a call center industry has its perks and team building is one of them. Most call center agents are looking forward to such events because this is the perfect time for them to relax and unwind. We all …

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Call Center Back Office Support

March 26, 2018 Category :Articles 0

The call center back office support is very important on the business, especially for a call center company. The back office support has a straight effect on the contract center or in the front office of the company. Without this …

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Call Center Wage Hike

March 26, 2018 Category :Articles 0

Philippines is the second largest call center business capital in the world today, the BPO companies knows that hiring call center agents is as easy as 123. They expect that hiring Filipinos as their agent means giving them salary not …

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Philippines Laws on Call Center

March 26, 2018 Category :Articles 1

General laws relating to labor is basically contained on the Philippine labor code. There are particular provisions that generally refer to labor which applies to the call center industry such as employment of night workers, mandatory deductions and health …

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Call Center Job Hiring Process

March 26, 2018 Category :Articles 8

In today’s world, applying for a job as a call center agent needs a lot of preparation, especially if it is the first time job applying. Most jobseekers prefer to apply the position as a call center because of the …

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How to file a Complaint in DOLE?

March 26, 2018 Category :Articles 91

Department of Labor and Employment (DOLE) is the government agency that generally regulates all issues, matters and policies related to labor and employment. When filing a complaint relating to labor, there is a particular agency under DOLE that especially handles …

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Rebuttals for Handling Difficult Customers

March 26, 2018 Category :Articles 1

Rebuttals are refutations or effective responses that call center agents are trained about in order to handle difficult customers. Because the existence of difficult customers is common phenomenon, call center companies have prepared rebuttals or responses which their agents try …

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How to Fight Sleepiness in Call Center?

March 26, 2018 Category :Articles 0

One of the biggest challenges that agents face in working in the call center industry is fighting sleepiness at work especially during night shifts. How exactly do you fight off sleepiness?

Sleep in the day. Sleepiness is often caused by …

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