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Dressing Up In Call Centers

February 26, 2018 Category :Articles 0

Most call center companies do not impose a dress code. However some companies try to put up a dress code in order to maintain a business ambiance in the office. However, there are usually no prescribed uniforms that employees …

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Call Center Confidence Builders

February 26, 2018 Category :Articles 0

In any endeavor, the best way to build confidence is to address the weakness that causes one to lose confidence. For instance, a person lacking confidence to speak in public may have reservations because one feels not to be a …

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Customer Satisfaction Spiels

February 26, 2018 Category :Articles 0

Spiels are scripts of customer service representatives that are used to manage, deliver and express quality service to customers. In the call center industry where services are principally delivered through verbal communications, spiels are a source of customer satisfaction, which …

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Common Tardiness Policies for Call Centers

February 26, 2018 Category :Articles 0

Regular attendance and punctuality in the call center industry is extremely important because the nature of the customer service work entails timely service which can only be delivered at work at the right time and at the right place. The …

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Upselling Spiels

February 26, 2018 Category :Articles 0

Upselling is a sales strategy in which a seller initiates add ons, more expensive products or related products that may potentially interest the buyer to purchase more. For instance, a client interested in buying a brand new LED television may …

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Acknowledgement Lines for Call Center Agents

February 26, 2018 Category :Articles 0

Acknowledging clients is a fundamental element of customer service, which should be given the moment a customer walks in the door or in the case of a call, an agent receives a call. In most cases a recorded script is …

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Interface Call Center

February 26, 2018 Category :Articles| Call Centers in Baguio| Call Centers in Cebu| Call Centers in Makati 5

Interface Techno-Phil, Inc. (ITI) or Interface call center for short is a BPO company specializing in the implementation and maintenance of software applications in compliance with government regulatory policies and client focused procedures to provide satisfactory customer satisfaction through consummate …

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Master list of Call center Interview Questions

February 5, 2018 Category :Articles 0

The interview is an essential and indispensable component of the recruitment process because it is through which that a potential employer can initially evaluate an applicant’s qualifications, personality and potential if they fit to the company requirements. While most call …

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Filipinism Examples

February 5, 2018 Category :Articles 0

“Filipinisms” are English words or phrases resulting from the literal translation of Filipinos of English terms. They may not be necessarily grammatically incorrect but may not be comprehensible to native English speakers.

A good example of Filipinism is the phrase …

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Call Center Core Values

February 5, 2018 Category :Articles 0

Core values essentially differ depending on the values of the founders or management of the company. But since the call center industry is about customer service. The core values of call center companies often focuses or relates in attaining great …

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