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Upselling Spiels

February 26, 2018 Category :Articles 0

Upselling is a sales strategy in which a seller initiates add ons, more expensive products or related products that may potentially interest the buyer to purchase more. For instance, a client interested in buying a brand new LED television may …

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Acknowledgement Lines for Call Center Agents

February 26, 2018 Category :Articles 0

Acknowledging clients is a fundamental element of customer service, which should be given the moment a customer walks in the door or in the case of a call, an agent receives a call. In most cases a recorded script is …

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Interface Call Center

February 26, 2018 Category :Articles| Call Centers in Baguio| Call Centers in Cebu| Call Centers in Makati 5

Interface Techno-Phil, Inc. (ITI) or Interface call center for short is a BPO company specializing in the implementation and maintenance of software applications in compliance with government regulatory policies and client focused procedures to provide satisfactory customer satisfaction through consummate …

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Master list of Call center Interview Questions

February 5, 2018 Category :Articles 0

The interview is an essential and indispensable component of the recruitment process because it is through which that a potential employer can initially evaluate an applicant’s qualifications, personality and potential if they fit to the company requirements. While most call …

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Filipinism Examples

February 5, 2018 Category :Articles 0

“Filipinisms” are English words or phrases resulting from the literal translation of Filipinos of English terms. They may not be necessarily grammatically incorrect but may not be comprehensible to native English speakers.

A good example of Filipinism is the phrase …

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Call Center Core Values

February 5, 2018 Category :Articles 0

Core values essentially differ depending on the values of the founders or management of the company. But since the call center industry is about customer service. The core values of call center companies often focuses or relates in attaining great …

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How does Psychology help in Call Center

February 5, 2018 Category :Articles 0

Psychology is the scientific study of the human mind and how it affects behavior and attitude in a specific context of a person or a group. Psychology helps the call center industry in three ways, namely in business operation, motivation …

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Counter Objection in Outbound Call

February 5, 2018 Category :Articles 0

Outbound calls are more complex and vulnerable to objection and rejection especially because agents are involved in cold calling. Hereunder are some tips to counter objection in outbound call.

Objections vs. Concerns. While there is a thin line between …

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Call Center Etiquette

February 5, 2018 Category :Articles 0

Phone etiquette is at the core of the call center etiquette which is constituted by conventional code of polite behavior accepted in society or expected among members of the call center profession. In the call center industry, communications are purely …

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How to start a Call Center Business in the Philippines

February 5, 2018 Category :Articles 6

Starting a call center business in the Philippines is easy. Foreign investors are given utmost support by the Philippine government the country continuously promotes itself as a haven for foreign investment. The only difficult part in starting up the business …

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