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Call Center Illegal Termination

October 25, 2019 Category :Articles 0

Illegal Termination is the unlawful dismissal of an employee that does not fall under the just causes as clearly provided by the labor code. This applies to all employees including call center agents that work in the Philippines. There are …

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Does Job Security Still Exist?

October 25, 2019 Category :Articles 0

Years ago, our parents and grandparents found stable jobs, worked continuously for 20 or so years, and retired at the ripe old age of 60. Employees only needed to work diligently and they were assured of tenure. Meanwhile, employers didn’t …

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Back office jobs Philippines

October 24, 2019 Category :Articles 0

Back office jobs refer to the operations of organizations or companies that provide administrative support services or tasks devoted to running the company per se. The term “Back office” evolved from the building layout of earlier organizations in …

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Quality Analyst in a Call Center

October 24, 2019 Category :Articles 0

As its name implies, a call or the remote communication is the main service provided by a call center company. And in as much as the quality of company is measured on the quality of its service or product, the …

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Call Center Incentives

October 17, 2019 Category :Articles 0

Incentive programs in the call center industry are especially formulated for reduce employee turnover, which is a distinct characteristic of call center jobs, improve employee productivity and loyalty by engendering employee loyalty to the company and increasing employee attendance rates, …

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Call Center Summer Job

October 10, 2019 Category :Articles 0

While many students are planning for the much coveted vacation this summer, some students are also planning to make this vacation more meaningful and productive by taking summer jobs. Summer jobs are part or full time temporary jobs that are …

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Training Call Center Agents

October 4, 2019 Category :Articles 0

Training is an indispensable process in the recruitment and employee welfare development of a call center company to ensure that agents meet the minimum standards set by the company in providing service. The training of call center agents is comprised …

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Network Processing Associate Job

September 29, 2019 Category :Articles 0

Network Processing pertains to the processing e.g. transfer or moving of data that occurs in different network systems. For instance, in the Internet both for the WAN/LAN, network processing is involved in the packet switching and routing of data to …

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Call Center Job Loyalty

September 29, 2019 Category :Articles 0

The call center industry has the reputation of having the lowest rate of employee retention. Many factors contribute to this concern including the contractual nature of most employment relationships, the on-a-project basis of accounts, the inability of some employees to …

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What is Back Pay in Call Centers?

September 24, 2019 Category :Articles 0

Back pay generally pertains to the disparity between the salary received or paid to the employee and the amount the same employee should have been paid. Back pay normally happens when the employee resigns from work or is fired from …

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