Training is an indispensable process in the recruitment and employee welfare development of a call center company to ensure that agents meet the minimum standards set by the company in providing service. The training of call center agents is comprised …

Network Processing pertains to the processing e.g. transfer or moving of data that occurs in different network systems. For instance, in the Internet both for the WAN/LAN, network processing is involved in the packet switching and routing of data to …

The call center industry has the reputation of having the lowest rate of employee retention. Many factors contribute to this concern including the contractual nature of most employment relationships, the on-a-project basis of accounts, the inability of some employees to …

Back pay generally pertains to the disparity between the salary received or paid to the employee and the amount the same employee should have been paid. Back pay normally happens when the employee resigns from work or is fired from …

The Call center industry is one of the biggest employers of Filipinos today especially for young college graduates. In some cases, a college degree may not even be necessary. What is important is that one speaks fluently in English. The …