A psychometrician is a person who measures a person’s psychological attributes, including the intelligence quotient, competencies and other professional abilities that one needs for a specific job or profession. Thus, it is the psychometrician who conducts the tests and examinations, …

Call center agent retention is very important issue in a company. While there may be a steady supply of call center employees available in the market, a high turn over rate in a company is inefficient and costly. It is …

ePLDT is the main corporate channel for the PLDT Group’s Information Communications Technology assets and investments. A joint venture between PLDT and NTT, a giant telecommunications providers in Japan, resulted to the creation of ePLDT Ventus which was established to …

Customer service refers to that totality or a series of services provided to a customer before, during and after a purchase aimed to enhance customer satisfaction. Customer service standards refer to the benchmark or model by customer service should be …

The Recruitment process in the call center industry can be reduced into three stages namely: selection, screening and induction. Each stage can be further breakdown to more steps, tasks or strategies used in the achieving the said stage.

The first …