The Operations Manager of the call center must essentially manage the daily routine operations of the business to ensure that it meets the company’s established goals, objectives and expectations. It involves ensuring that business plan of the company is correctly …

Promotion in a call center takes a lot of hard work and determination. Promotion is a special concern among call center agents because promotion to a team leader or a supervisor position is often very limited. Promotion is highly competitive …

With the financial recession hitting the US in 2008 which left many Americans unemployed and whose impact continued to be felt in the US economy today, the robust call to put a halt or to regulate outsourcing in the US …

At the height of the 2008 global financial recession, the Philippines experienced mass lay offs in some multinational companies especially in the IT manufacturing sectors. The call center industry also experienced some lay offs as companies streamlined their operations to …

When evaluating a job, people usually focus on the salary, the pay, the remuneration or the compensation. While the pay is significant, it is not all that matters in taking a job. The salary is not the sole criterion …