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Call Center Etiquette

February 5, 2018 Category :Articles 0

Phone etiquette is at the core of the call center etiquette which is constituted by conventional code of polite behavior accepted in society or expected among members of the call center profession. In the call center industry, communications are purely …

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How to start a Call Center Business in the Philippines

February 5, 2018 Category :Articles 6

Starting a call center business in the Philippines is easy. Foreign investors are given utmost support by the Philippine government the country continuously promotes itself as a haven for foreign investment. The only difficult part in starting up the business …

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Call Center Script Preparation

February 5, 2018 Category :Articles 0

In the call center industry, the call script plays an important role because the communication of the customer service providers should be correctly framed in order to achieve customer satisfaction and loyalty or in the case of outbound call center …

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How to be a Great Sales Rep

February 5, 2018 Category :Articles 0

Great Sales Representatives are not born. They are made. Becoming a great sales representative does not come from inherent traits but involves developing specific skills. Thus, anyone with a strong determination can become a great sales rep.

The first step …

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How to Lower AHT?

February 5, 2018 Category :Articles 0

In order to optimize the average handling time or AHT of an call center agent, it is important to dissect the AHT to its different components and address this elements one by one. AHT refers to the duration of a …

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Call Center Salary Scale

February 5, 2018 Category :Articles 0

The call center industry in the Philippines relatively provides higher rates of salary compared to other industries. A starting salary could be as high as P15,000 a month, which is kind of rare in most other white collared industries. Because …

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Improve Call Center Work Ambiance

February 5, 2018 Category :Articles 0

The work environment in the office greatly contributes the success of the employees. This is especially true in call centers where agents are constantly pressured and challenged. All employees especially the agents need to be on their best mental condition. …

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How to Pass a Phone Simulation?

February 5, 2018 Category :Articles 3

A phone simulation test is an examination conducted in the call center industry in which applicants get to encounter a real like scenario of what a call center agent performs. Using a similar workstation, the applicant will receive a simulated

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Tips for Weight Watchers

February 5, 2018 Category :Articles 0

Weight Watchers is a company that provides weight loss and maintenance programs using a scientific approach to help its members lose weight by developing conscious eating habits and counseling. At the core of the program is the “PointsPlus” system in …

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Online Casino Jobs

February 5, 2018 Category :Articles 9

The jobs available for online casinos pertains to jobs that relates to the typical games played in a casino such as Baccarat, Blackjack, Online poker and Bingo, among others. Most online casino companies prefer females in hiring dealers for their …

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