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Master list of Call center Interview Questions

February 5, 2018 Category :Articles 0

The interview is an essential and indispensable component of the recruitment process because it is through which that a potential employer can initially evaluate an applicant’s qualifications, personality and potential if they fit to the company requirements. While most call …

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Filipinism Examples

February 5, 2018 Category :Articles 0

“Filipinisms” are English words or phrases resulting from the literal translation of Filipinos of English terms. They may not be necessarily grammatically incorrect but may not be comprehensible to native English speakers.

A good example of Filipinism is the phrase …

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Call Center Core Values

February 5, 2018 Category :Articles 0

Core values essentially differ depending on the values of the founders or management of the company. But since the call center industry is about customer service. The core values of call center companies often focuses or relates in attaining great …

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How does Psychology help in Call Center

February 5, 2018 Category :Articles 0

Psychology is the scientific study of the human mind and how it affects behavior and attitude in a specific context of a person or a group. Psychology helps the call center industry in three ways, namely in business operation, motivation …

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Counter Objection in Outbound Call

February 5, 2018 Category :Articles 0

Outbound calls are more complex and vulnerable to objection and rejection especially because agents are involved in cold calling. Hereunder are some tips to counter objection in outbound call.

Objections vs. Concerns. While there is a thin line between …

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Call Center Etiquette

February 5, 2018 Category :Articles 0

Phone etiquette is at the core of the call center etiquette which is constituted by conventional code of polite behavior accepted in society or expected among members of the call center profession. In the call center industry, communications are purely …

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How to start a Call Center Business in the Philippines

February 5, 2018 Category :Articles 6

Starting a call center business in the Philippines is easy. Foreign investors are given utmost support by the Philippine government the country continuously promotes itself as a haven for foreign investment. The only difficult part in starting up the business …

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Call Center Script Preparation

February 5, 2018 Category :Articles 0

In the call center industry, the call script plays an important role because the communication of the customer service providers should be correctly framed in order to achieve customer satisfaction and loyalty or in the case of outbound call center …

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How to be a Great Sales Rep

February 5, 2018 Category :Articles 0

Great Sales Representatives are not born. They are made. Becoming a great sales representative does not come from inherent traits but involves developing specific skills. Thus, anyone with a strong determination can become a great sales rep.

The first step …

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How to Lower AHT?

February 5, 2018 Category :Articles 0

In order to optimize the average handling time or AHT of an call center agent, it is important to dissect the AHT to its different components and address this elements one by one. AHT refers to the duration of a …

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