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Call Center Basics Archive

How to Assure Your Customers

November 10, 2019 Category :Call Center Basics 0

Customers are aware that agents earn money in helping them. What they don’t want are agents who are only there to make business and make money. They want to see your sincerity in helping them. And your earning only becomes …

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Complaint Rebuttals

November 3, 2019 Category :Call Center Basics 0

Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of problems and imperfection. Two of the principal things that Call center agents should possess are patience and understanding in dealing …

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Tips on Reapplying for a Call Center Job

November 3, 2019 Category :Call Center Basics 0

If one gets rejected in one’s job application, reapplying to the same company is always an option. Companies usually prescribe a certain time period before an applicant can apply again in recognition to the fact that such applicant may improve …

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Call Center Empathy Examples

October 19, 2019 Category :Call Center Basics 0

Empathy is the capacity to put oneself in the shoes of another to know emotionally what the other feels thereby allowing one to understand the person from within the point of view of that person. This attribute is an important …

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Call Center Attendance Policy

September 16, 2019 Category :Call Center Basics 0

In the technology world communication with customers is a vital key in marketing business. That is the reason that BPO business through call centers is a thriving industry in the Philippine setting. Manila, Makati City, Ortigas in Pasig, Cubao and …

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Call Center Signing Bonus

September 13, 2019 Category :Call Center Basics 0

A signing bonus is an amount of money paid by an employer to a newly hired employee as bonus or incentive for joining that company. This is usually given as a token of appreciation to the employee, which forms part …

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How to Build Good Employee Relationship

September 10, 2019 Category :Call Center Basics 0

The success of any organization relies mainly on its human resources. Hence, maintaining healthy employee relations is vital to maintain productivity, focus and the satisfaction of the people working for the attainment of company objectives.

In a call center company, …

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Company Nurse Call Center

September 9, 2019 Category :Call Center Basics 0

A company nurse generally refers to the nurse employed by a company who is exclusively available to provide nursing and health care services to employees or workers who might have accidentally injure themselves while at work. Aside from the nursing

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Work as Part Time Call Center Agent

August 30, 2019 Category :Call Center Basics 0

The call center industry has one of the highest employment turnover rates. Employees come and go or move from one company to another. The high turn over rate was primarily attributed to health concerns because of the night shift schedule …

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Hazard Pay in Call Center

August 14, 2019 Category :Call Center Basics 0

Hazard pays pertain to compensation given to employees because of the risky nature of one’s job. For instance, firemen and miners are usually given hazard pays because the execution of their jobs entails inherent dangers to their lives. In some …

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