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Call Center Basics Archive

Effective Spiels for Upselling

June 7, 2021 Category :Call Center Basics 0

Upselling is one of the basic ways to improve sales, profits and ROI. This is especially important for business because keeping existing clients is less expensive than getting new clients. Before upselling however, an agent must have a clear understanding …

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Adapting to Night Shift Work

June 3, 2021 Category :Call Center Basics 0

Sleep deprivation is one of the major problems in night shift work especially in the call center industry. Agents and employees are then encourages to adjust to a night shift schedule in order to cope with or adapt to the …

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Life of a Call Center Agent

June 3, 2021 Category :Call Center Basics 1

The life of call center agent is a life of irony. We start our day in the night. We wake up and go to work when everybody else is about to sleep after coming home from work. We have breakfast …

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Call Center Staff Evaluation

May 31, 2021 Category :Call Center Basics 0

Evaluation of employees does not end upon one’s recruitment, it is continuously undertaken as part of the monitoring strategy of management to ensure that personnel continuous to adhere to the standards and objectives of the company. Evaluation is also conducted …

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Call Center Messaging Do’s and Don’ts

May 30, 2021 Category :Call Center Basics 0

Messaging is generally another way for communicating or conveying information and meaning, which is a central activity that call center agents perform in the execution of their duties. However, messaging involves written communications whereas agents normally conduct verbal messaging when …

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Customer Service 101

May 29, 2021 Category :Call Center Basics 2

Customer service pertains to the front line service that directly deals with customers. Customer service is therefore inherent in different types of professionals including sales personnel, cashiers, waiters, teachers, policemen, nurses and others. Managers and supervisors and other officers also …

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Call Center Newbie

May 29, 2021 Category :Call Center Basics 0

A call center newbie is basically someone who is new in the industry. He could be a new graduate who had his first job in the industry, an old graduate who finally found a job, or a career shifter who …

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What is Shifting Schedule?

May 28, 2021 Category :Call Center Basics 0

Shifting schedule pertains to the varying time of work of an employee as compared to a fixed schedule. The idea of a shifting schedule emanated for the concept of shift work which in turn arise out of the need of …

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Call Center Selling Tips

May 27, 2021 Category :Call Center Basics 0

Selling over the phone is hard for the salesman to deliver and to explain, unless has the ability and expertise in doing so. Unlike when seeing personally the person wanted to offer a certain product it is easy for them …

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What is CSAT in BPO?

May 26, 2021 Category :Call Center Basics 0

Working in a call center company can already identify what is the meaning of CSAT IN BPO. A CSAT is a survey that a customer’s receives after calling and talking with a call center representative. It is a customer’s satisfaction …

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