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Call Center Basics Archive

Be a Confident Call Center Manager

May 11, 2022 Category :Call Center Basics 0

In managing any business, confidence is important to any manager because managers act as leader whom his subordinates look up to for leadership in operating the organization. A fall in managerial confidence will affect the confidence of the whole organization …

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How to Handle Difficult Customers

May 4, 2022 Category :Call Center Basics 0

A lot of people think that working in a call center is so easy. You just have to go to the office, set up your tools and system requirements, put on your headset and answer phone calls for the entire …

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Polishing Your English Communication SKills

April 13, 2022 Category :Call Center Basics 0

You might have heard that the call center industry is blooming – the people who apply for a job are mostly getting hired. Apart from the promising salary and the better benefit packages they offer, call center companies are often …

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How to Land a Job in a Call Center

March 28, 2022 Category :Call Center Basics 0

Just like any other job, applying as a call center agent requires a bunch of things that you should do such as job hunting, resume building, interviewing etc. All of these processes contribute to the slim chances of you being …

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Tips for Effective Questioning

March 28, 2022 Category :Call Center Basics 0

Asking a question is one of the most basic ways to obtain right information from customers. Hence, it is important for call center agents to learn effective questioning techniques in order to facilitate better communication and better serve their clients. …

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Barging in a Call Center

March 19, 2022 Category :Call Center Basics 0

Barging pertains the practice of managers to interject or interpose a live call between an agent or call that interrupts their conversation usually to add information while the agent and customer are on a call. Call barging is usually …

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Philippine Outsourcing Alliance

March 15, 2022 Category :Call Center Basics 0

The Philippine Outsourcing Alliance, Inc. is a non-stock, non-profit organization with the advocacy of strengthening and uniting the interest of Filipino-owned Small and Medium Enterprise Outsourcing Centers in the country. Established in 2007, it is a membership organization mainly composed …

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FCR in Call Center

March 10, 2022 Category :Call Center Basics 0

FCR or First Call Resolution is a measure of relative success for a single call center interaction. More specifically, it refers to properly or successfully addressing a customer’s concern or handling a customer requests the first time they call, thus …

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Healthy Lifestyle for Call Center Agents

March 1, 2022 Category :Call Center Basics 0

Working in a Business Process Outsourcing (BPO) Company can be stressful to one’s health especially because of its irregular working hours and the graveyard Shift, which disrupts a person’s normal day-life. This makes workers in call centers constantly exposed to …

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Incentives for Call Center Agents

February 22, 2022 Category :Call Center Basics 0

Giving incentives is one of the most common way to motivate employees, win their loyalties and make them productive at work. However not all incentives are the same. And giving incentives is not merely about the money. Here are some …

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