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Call Center Basics Archive

Typing Test for Call Center

September 15, 2021 Category :Call Center Basics 0

Typing Test is among the Call Center skills test that is integral in ensuring that agents can provide high-quality work. Since typing is a standard skill in the age of information technology, call center companies using typing test in order …

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Sample Spiels for Travel Booking Account

September 2, 2021 Category :Call Center Basics 0

Spiels or the memorized speech of customer service agents to initiate or facilitate a conversation and persuade customers in a Travel Booking Account involves talks for booking travels for tours, making reservations for the accommodation requirements of the tourists and …

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American Idioms for Call Center

August 25, 2021 Category :Call Center Basics 0

Idioms are informal English expressions that have a meaning different from the meaning of the words in the expression. It is one of the formal manifestations of culture in language. In the call center industry, agents learn idiomatic expression as …

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Every Call Center Agent Should Have These Important Skills

August 7, 2021 Category :Call Center Basics 0

Working in a call center is very challenging. Having to deal and directly interact with clients is a challenge. The goal is to leave a customer with a good impression of the brand or prove capable of helping at the …

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AHT Reduction Tips

August 4, 2021 Category :Call Center Basics 0

AHT or Average Handle Time is the average time of handling calls answered in a call center within a day, a week or a month. AHT is important in a call center operation because it is a measure of the …

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What is a Chat Support Agent?

June 25, 2021 Category :Call Center Basics 0

A chat support agent is a customer service representative that provides contact support services, sales and other customer relations services primarily through online chatting or non voice channels. Chatting is performed primarily using a computer in a designated chatroom in …

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Effective Spiels for Upselling

June 7, 2021 Category :Call Center Basics 0

Upselling is one of the basic ways to improve sales, profits and ROI. This is especially important for business because keeping existing clients is less expensive than getting new clients. Before upselling however, an agent must have a clear understanding …

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Adapting to Night Shift Work

June 3, 2021 Category :Call Center Basics 0

Sleep deprivation is one of the major problems in night shift work especially in the call center industry. Agents and employees are then encourages to adjust to a night shift schedule in order to cope with or adapt to the …

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Life of a Call Center Agent

June 3, 2021 Category :Call Center Basics 1

The life of call center agent is a life of irony. We start our day in the night. We wake up and go to work when everybody else is about to sleep after coming home from work. We have breakfast …

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Call Center Staff Evaluation

May 31, 2021 Category :Call Center Basics 0

Evaluation of employees does not end upon one’s recruitment, it is continuously undertaken as part of the monitoring strategy of management to ensure that personnel continuous to adhere to the standards and objectives of the company. Evaluation is also conducted …

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