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Call Center Basics Archive

Mock Call Script Inbound

July 16, 2019 Category :Call Center Basics 0

The telephone has long been invented and still it is the most widely used invention worldwide. And in relation to the telephone is one of the most booming business industry today – the call center industry. The call center industry …

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Call Center Product Training Tips

July 7, 2019 Category :Call Center Basics 0

Product training is critical in the call center industry because agents should be knowledgeable about the products or services that they offer before acting in behalf of the accounts or the company who outsourced for their services. Knowledge of products

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Call Center Mock Calls

July 4, 2019 Category :Call Center Basics 0

One of the common tools used by the call center industry in training employees and evaluating applicants is the simulation tests. A simulation test is basically a test that replicates the actual work of a call center agent. This is …

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Spiels for Collections Agents

June 29, 2019 Category :Call Center Basics 0

Collection especially of past debts of clients is one of the most challenging works in a call center company and spiels or scripts will help an agent to correctly approach a customer to successfully establish rapport and relationship which will …

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What is Positive Scripting?

June 11, 2019 Category :Call Center Basics 0

People are influenced or inspired by messages from people whom they usually look up to such as a parent, a mentor, teacher, a showbiz idol, or a politician, among others. Positive scripting generally refers messages that provide a positive or …

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Call Center Gimik Spots

March 26, 2018 Category :Call Center Basics 0

Notwithstanding the fact that all work and no play makes jack a dull boy, many call center agents often seek to have some good time once in a while to relieve themselves of the stress and pressures from work. In …

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Look Fresh after Graveyard Shift

March 26, 2018 Category :Call Center Basics 0

Working is indeed strenuous. But that does not exempt you from looking good even after work. Call center employees and other workers from a graveyard shift usually look haggard and worn out on their way home. They are the people …

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Telephone Conversation Tips for Customers and Buyers

March 26, 2018 Category :Call Center Basics 0

One of the secrets in a good conversation is how well you listen and speaks to each other. Because talking without listening sometimes may lead to miscommunication. When it comes to telephone conversation there are some tips for the customers …

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Sample Conversation in Call Center

March 26, 2018 Category :Call Center Basics 1

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical

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Call Center Attrition Rate

March 26, 2018 Category :Call Center Basics 1

While the call center industry is continuously growing, the employee turn over or attrition rate remained consistently high, which reflects unhealthy employment in the industry that companies still are unable to address. Every year, there are many people entering the …

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