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Call Center Basics Archive

Home Agents vs. Dedicated Agents

October 16, 2020 Category :Call Center Basics 0

In deciding to outsource a work, businesses have a choice of getting the services of a home-based agent or dedicated agents. Home agents are outsourcing providers or individuals work from their homes or their won private work space. Dedicated …

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What are Virtual Assistants?

September 22, 2020 Category :Call Center Basics 0

Virtual assistants generally refer to assistants that provide their services virtually through the Internet. The employers and the employee i.e. assistants do not necessarily work together in a shared office with a similar physical address. Instead the employer-employee relationship, communication …

How Did Call Centers Evolve?

September 2, 2020 Category :Call Center Basics 0

The call center was developed about 30 years ago. The thought of cal centers is giving way to “contact centers” in the travel and the hospitality business world. In the beginning, not so huge companies can’t afford the helpdesk software, …

What is Contoh Percakapan in Call Center?

August 20, 2020 Category :Call Center Basics 0

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many …

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Call Center Best Practices: Tips to Increase Sales

June 6, 2020 Category :Call Center Basics 0

The customers are every business lifeline. This is why businesses never stop looking for ways on how to increase their sales. What most of them fail to realize, though, is that there is one important aspect of the business that …

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How to Make a Business Call

May 24, 2020 Category :Call Center Basics 0

Customers are the lifeblood of every call center that is why you should be able to deal with them in the most professional and business-like manner. This is where proper business ethics comes in and this should apply to every …

How to Handle Objection in Call Center?

April 17, 2020 Category :Call Center Basics 0

It is inevitable for customers to object or balk an agent during the course of their service. This is especially true for customer reps handling complaints as well as outbound call agents when doing cold calling. In most instances, this …

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Tips on Phone Interviews

February 29, 2020 Category :Call Center Basics 0

Many companies conduct initial phone interviews as part of its initial screening process to help save time and effort in doing interviews at the office as well as help applicants save their time and effort in going to the office …

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What is a Healthcare Associate?

February 25, 2020 Category :Call Center Basics 0

A Healthcare Associate is a customer service agent that provides service to a healthcare account as insurance company or a hospital. This position serves as a front-line function in the health care delivery system. Depending on the level of healthcare …

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What is a BPO Specialist?

February 19, 2020 Category :Call Center Basics 0

BPO stands for Business Process Outsourcing. A BPO specialist is a professional who is comprehensively knowledgeable of the operations and services of the business process outsourcing company. The specialist provides supposed to operate back office internal business functions like billing, …

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