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Call Center Basics Archive

Call Center Attendance Policy

September 16, 2019 Category :Call Center Basics 0

In the technology world communication with customers is a vital key in marketing business. That is the reason that BPO business through call centers is a thriving industry in the Philippine setting. Manila, Makati City, Ortigas in Pasig, Cubao and …

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Call Center Signing Bonus

September 13, 2019 Category :Call Center Basics 0

A signing bonus is an amount of money paid by an employer to a newly hired employee as bonus or incentive for joining that company. This is usually given as a token of appreciation to the employee, which forms part …

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How to Build Good Employee Relationship

September 10, 2019 Category :Call Center Basics 0

The success of any organization relies mainly on its human resources. Hence, maintaining healthy employee relations is vital to maintain productivity, focus and the satisfaction of the people working for the attainment of company objectives.

In a call center company, …

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Company Nurse Call Center

September 9, 2019 Category :Call Center Basics 0

A company nurse generally refers to the nurse employed by a company who is exclusively available to provide nursing and health care services to employees or workers who might have accidentally injure themselves while at work. Aside from the nursing

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Work as Part Time Call Center Agent

August 30, 2019 Category :Call Center Basics 0

The call center industry has one of the highest employment turnover rates. Employees come and go or move from one company to another. The high turn over rate was primarily attributed to health concerns because of the night shift schedule …

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Hazard Pay in Call Center

August 14, 2019 Category :Call Center Basics 0

Hazard pays pertain to compensation given to employees because of the risky nature of one’s job. For instance, firemen and miners are usually given hazard pays because the execution of their jobs entails inherent dangers to their lives. In some …

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How to Pass a Call Simulation Test

August 13, 2019 Category :Call Center Basics 0

After passing the interviews in one’s job application as a call center agent, another important step towards reaching the goal is passing the call simulation test. A call simulation test is an examination which gives an applicant the opportunity to …

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Call Center Assessment Test

August 12, 2019 Category :Call Center Basics 0

The call center industry has become a global success in every aspect of any kind of business. The big reason behind is the evolution of the IT world in improving communication tools and strategies to manage business interactions with their …

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Call Center Acknowledgment Spiels

July 31, 2019 Category :Call Center Basics 0

Acknowledging clients is a basic component of customer service, which is provided the instance a customer walks in the company gates or makes a call in the case of the call center industry. A recorded acknowledgment spiel usually receives the …

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What is a Call Center?

July 26, 2019 Category :Call Center Basics 0

A call center is a centralized office the principally functions to receive calls to provide customer services or give calls to market products and services through a telephone. Depending on its trust and objective, the call center may receive incoming …

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