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Call Center Basics Archive

Call Avoidance Policy in Call Centers

November 22, 2021 Category :Call Center Basics 0

A Call Avoidance Policy is important to ensure that agents and employees in the company remain committed to their telephone call answering standard to prevent the company name into disrepute. Avoiding calls in a call center company is a fundamental …


VTO in Call Center

October 13, 2021 Category :Call Center Basics 0

VTO or Voluntary Time Off is a call center jargon in which call center agents are allowed to take under time as a cost saving measure. Management allows a certain number of agents to take an under time because of …

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Tech Support Rebuttals

October 8, 2021 Category :Call Center Basics 0

A rebuttal or refutation is an effective response to answering a customer’s objections especially required for handling difficult customers. Dealing with irate customers are very common in technical support precisely because customers requiring support are unable to do what they …

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11 Ways to Show Customer Care

October 6, 2021 Category :Call Center Basics 0

Customer Service is at the heart of the call center industry because all call center service involves directly interacting and interfacing with customers. Hence, it is always important to ensure the customer care is manifested in a call center service …

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Top Customer Service Closing Scripts

October 5, 2021 Category :Call Center Basics 0

Closing Scripts pertain to the final words an agent would tell a customer or caller before finally ending the call. Extending help on the call by confirming if the customer does not have anything else he needs assistance with is …

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Call Center Aptitude Test Tips

September 30, 2021 Category :Call Center Basics 0

The aptitude test in a call center is a test designed to determine an applicant’s ability in specific skill or field of knowledge. Thus, the aptitude test would depend in the nature of the service provided by the call center. …

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Cash Bond in Call Center

September 25, 2021 Category :Call Center Basics 0

Cash Bonds in call center pertains to two things.

The first concept of cash bond pertains to training bond or employment bond which is agreement entered between the company and employee which among the other terms states that an employee …

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Typing Test for Call Center

September 15, 2021 Category :Call Center Basics 0

Typing Test is among the Call Center skills test that is integral in ensuring that agents can provide high-quality work. Since typing is a standard skill in the age of information technology, call center companies using typing test in order …

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Sample Spiels for Travel Booking Account

September 2, 2021 Category :Call Center Basics 0

Spiels or the memorized speech of customer service agents to initiate or facilitate a conversation and persuade customers in a Travel Booking Account involves talks for booking travels for tours, making reservations for the accommodation requirements of the tourists and …

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American Idioms for Call Center

August 25, 2021 Category :Call Center Basics 0

Idioms are informal English expressions that have a meaning different from the meaning of the words in the expression. It is one of the formal manifestations of culture in language. In the call center industry, agents learn idiomatic expression as …

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