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Call Center Basics Archive

Tips on Phone Interviews

February 29, 2020 Category :Call Center Basics 0

Many companies conduct initial phone interviews as part of its initial screening process to help save time and effort in doing interviews at the office as well as help applicants save their time and effort in going to the office …

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What is a Healthcare Associate?

February 25, 2020 Category :Call Center Basics 0

A Healthcare Associate is a customer service agent that provides service to a healthcare account as insurance company or a hospital. This position serves as a front-line function in the health care delivery system. Depending on the level of healthcare …

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What is a BPO Specialist?

February 19, 2020 Category :Call Center Basics 0

BPO stands for Business Process Outsourcing. A BPO specialist is a professional who is comprehensively knowledgeable of the operations and services of the business process outsourcing company. The specialist provides supposed to operate back office internal business functions like billing, …

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How to Strategize in a Call Center

December 26, 2019 Category :Call Center Basics 0

The call center industry is an industry that promises great opportunities for all professionals. One is important is that one should commit oneself to industry in order to successfully create a career in the industry. Everything starts with commitment. Without …

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Computer Technician in Call Center

December 1, 2019 Category :Call Center Basics 0

A computer technician is a person who preserves and cares for the computer to maintain its proper conditions. They repair and maintain computers and servers. As a technician, the task is to protect and include building or configuring new …

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How to Assure Your Customers

November 10, 2019 Category :Call Center Basics 0

Customers are aware that agents earn money in helping them. What they don’t want are agents who are only there to make business and make money. They want to see your sincerity in helping them. And your earning only becomes …

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Complaint Rebuttals

November 3, 2019 Category :Call Center Basics 0

Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of problems and imperfection. Two of the principal things that Call center agents should possess are patience and understanding in dealing …

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Tips on Reapplying for a Call Center Job

November 3, 2019 Category :Call Center Basics 0

If one gets rejected in one’s job application, reapplying to the same company is always an option. Companies usually prescribe a certain time period before an applicant can apply again in recognition to the fact that such applicant may improve …

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Call Center Empathy Examples

October 19, 2019 Category :Call Center Basics 0

Empathy is the capacity to put oneself in the shoes of another to know emotionally what the other feels thereby allowing one to understand the person from within the point of view of that person. This attribute is an important …

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Call Center Attendance Policy

September 16, 2019 Category :Call Center Basics 0

In the technology world communication with customers is a vital key in marketing business. That is the reason that BPO business through call centers is a thriving industry in the Philippine setting. Manila, Makati City, Ortigas in Pasig, Cubao and …

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