Home> Call Center Basics

Call Center Basics Archive

Power Words in Call Center

March 16, 2015 Category :Call Center Basics 0

Power words in a call center can pertain to two concepts. First, it may refer to the book by Rye Gutierrez entitled “The Top 25 Power Words Every Call Center Agent Should Know”, which suggests that improving one’s vocabulary will …

, , , ,

Tips to Improve Employee Engagement

February 28, 2015 Category :Call Center Basics 0

Engaging employees to a company is important for them to be productive and increase their sense of belongingness to the company. Here are ways to improve employee engagement.

Participative management. Engaging employees can only be facilitated if management employs …

, ,