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Call Center Basics Archive

Work as Part Time Call Center Agent

August 30, 2019 Category :Call Center Basics 0

The call center industry has one of the highest employment turnover rates. Employees come and go or move from one company to another. The high turn over rate was primarily attributed to health concerns because of the night shift schedule …

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Hazard Pay in Call Center

August 14, 2019 Category :Call Center Basics 0

Hazard pays pertain to compensation given to employees because of the risky nature of one’s job. For instance, firemen and miners are usually given hazard pays because the execution of their jobs entails inherent dangers to their lives. In some …

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How to Pass a Call Simulation Test

August 13, 2019 Category :Call Center Basics 0

After passing the interviews in one’s job application as a call center agent, another important step towards reaching the goal is passing the call simulation test. A call simulation test is an examination which gives an applicant the opportunity to …

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Call Center Assessment Test

August 12, 2019 Category :Call Center Basics 0

The call center industry has become a global success in every aspect of any kind of business. The big reason behind is the evolution of the IT world in improving communication tools and strategies to manage business interactions with their …

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Call Center Acknowledgment Spiels

July 31, 2019 Category :Call Center Basics 0

Acknowledging clients is a basic component of customer service, which is provided the instance a customer walks in the company gates or makes a call in the case of the call center industry. A recorded acknowledgment spiel usually receives the …

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What is a Call Center?

July 26, 2019 Category :Call Center Basics 0

A call center is a centralized office the principally functions to receive calls to provide customer services or give calls to market products and services through a telephone. Depending on its trust and objective, the call center may receive incoming …

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Call Center Conversation Script

July 20, 2019 Category :Call Center Basics 0

A call center conversation would be the last thing a call center agent would have wanted to hear day in or day out or should we say night in or night out. But for the benefit of those interested in …

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Mock Call Script Inbound

July 16, 2019 Category :Call Center Basics 0

The telephone has long been invented and still it is the most widely used invention worldwide. And in relation to the telephone is one of the most booming business industry today – the call center industry. The call center industry …

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Call Center Product Training Tips

July 7, 2019 Category :Call Center Basics 0

Product training is critical in the call center industry because agents should be knowledgeable about the products or services that they offer before acting in behalf of the accounts or the company who outsourced for their services. Knowledge of products

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Call Center Mock Calls

July 4, 2019 Category :Call Center Basics 0

One of the common tools used by the call center industry in training employees and evaluating applicants is the simulation tests. A simulation test is basically a test that replicates the actual work of a call center agent. This is …

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