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Call Center Basics Archive

Reading Comprehension Test for Call Center Agent

March 26, 2018 Category :Call Center Basics 0

It is one thing to read. It is another thing to understand. Reading comprehension pertains to a person’s ability and level of understanding of a reading material or text, which is derived from the interaction between the words read and …

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Call Center Hoppers

March 26, 2018 Category :Call Center Basics 0

Call center hoppers are call center employees – usually agents – who move from one call center company to another. Call center hopping is a common phenomenon in the call center industry and contributes to the high attrition or employee …

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Call Center Seat Leasing

March 26, 2018 Category :Call Center Basics 1

Seat Leasing pertains to business which allows companies to rent a call center package including space, computers, furniture, and other equipment needed for a call center to operate. Seat leasing is an alternative way to operate a call center business …

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Basic Call Center Qualifications

March 26, 2018 Category :Call Center Basics 1

The call center industry is the one of the most sought after industries in the Philippines. Not only because of the relatively higher salary compared to other typical white collar jobs but because of its flexibility in hiring professionals. Since …

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How to pass Call Center Training?

March 26, 2018 Category :Call Center Basics 0

After passing the recruitment process of a call center company, hirees are further trained before they are admitted to actually work in the company. At this level of application, the hirees are referred to as trainees in which they undergo …

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How to Stay Awake in a Call Center

March 26, 2018 Category :Call Center Basics 0

Sleep deprivation of employees is one of the major problems of employees working in the call center industry. This is because of the night shift schedule of call center companies because of the time difference between the agents and the …

Call Center Salary (Entry level to highest position)

March 26, 2018 Category :Call Center Basics 3

Working in a call center is a very fulfilling job. In the Philippines, if you work as a call center agent can receive a good pay and eventually will be promoted. That is why many job seeker as a call …

How to sound Convincing in an Outbound?

March 26, 2018 Category :Call Center Basics 0

Call center jobs specifically outbound calling become successful and sound convincing has a number of ingredients needed. To strengthen the marketing business, one has to have a sales technique or strategy. Try to be warm and specific. Being convincing and …

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How to Sell in Call Center?

February 26, 2018 Category :Call Center Basics 0

People buy things to address or satisfy a need or a want. This is the basic premise that salespeople including call center sales agents must bear in mind in order to successfully make a sale. Thus, the main objective for …

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Best Customer Service Spiels

February 26, 2018 Category :Call Center Basics 0

The best customer service spiels are characterized by its sincerity, optimism and focus on the customer’s needs. The sincerity of the spiel is determined ultimately by the agent, which is reflected in the spontaneity and naturalness of the voice, tone …