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Call Center Basics Archive

How to pass Call Center Training?

March 26, 2018 Category :Call Center Basics 0

After passing the recruitment process of a call center company, hirees are further trained before they are admitted to actually work in the company. At this level of application, the hirees are referred to as trainees in which they undergo …

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How to Stay Awake in a Call Center

March 26, 2018 Category :Call Center Basics 0

Sleep deprivation of employees is one of the major problems of employees working in the call center industry. This is because of the night shift schedule of call center companies because of the time difference between the agents and the …

Call Center Salary (Entry level to highest position)

March 26, 2018 Category :Call Center Basics 3

Working in a call center is a very fulfilling job. In the Philippines, if you work as a call center agent can receive a good pay and eventually will be promoted. That is why many job seeker as a call …

How to sound Convincing in an Outbound?

March 26, 2018 Category :Call Center Basics 0

Call center jobs specifically outbound calling become successful and sound convincing has a number of ingredients needed. To strengthen the marketing business, one has to have a sales technique or strategy. Try to be warm and specific. Being convincing and …

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How to Sell in Call Center?

February 26, 2018 Category :Call Center Basics 0

People buy things to address or satisfy a need or a want. This is the basic premise that salespeople including call center sales agents must bear in mind in order to successfully make a sale. Thus, the main objective for …

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Best Customer Service Spiels

February 26, 2018 Category :Call Center Basics 0

The best customer service spiels are characterized by its sincerity, optimism and focus on the customer’s needs. The sincerity of the spiel is determined ultimately by the agent, which is reflected in the spontaneity and naturalness of the voice, tone …

How Call Center Agents adapt Accents

February 5, 2018 Category :Call Center Basics 0

One of the major reasons for the preference of Filipinos as call center agents is because of the ability of the Filipinos to quickly adapt different kinds of foreign accents whether British, Australian or American (i.e. Alabama, New York etc) …

How to Apply in Singapore Call Centers

February 5, 2018 Category :Call Center Basics 3

Being able to work as a call center outside the Philippines is a tough job. In the Philippines, a call center agent’s salary can be sufficient for an individual but is barely enough to raise a family. That is why …

How to Lower Handle Time?

January 16, 2018 Category :Call Center Basics 0

Average handle time (AHT) or simply handle time is measure used in the call center industry to quantify the time duration of one transaction. This is normally calculated from the customer’s initiation of the call up to the time the …

Call Centers with High Salary

January 16, 2018 Category :Call Center Basics 0

Not all call centers are equal. There are call center companies that are poor and mediocre in terms of management, training and development as well as commitment to employee development. There are also call centers that are small, unknown and …