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Call Center Basics Archive

Spiels for Collections Agents

June 29, 2019 Category :Call Center Basics 0

Collection especially of past debts of clients is one of the most challenging works in a call center company and spiels or scripts will help an agent to correctly approach a customer to successfully establish rapport and relationship which will …

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What is Positive Scripting?

June 11, 2019 Category :Call Center Basics 0

People are influenced or inspired by messages from people whom they usually look up to such as a parent, a mentor, teacher, a showbiz idol, or a politician, among others. Positive scripting generally refers messages that provide a positive or …

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Call Center Gimik Spots

March 26, 2018 Category :Call Center Basics 0

Notwithstanding the fact that all work and no play makes jack a dull boy, many call center agents often seek to have some good time once in a while to relieve themselves of the stress and pressures from work. In …

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Look Fresh after Graveyard Shift

March 26, 2018 Category :Call Center Basics 0

Working is indeed strenuous. But that does not exempt you from looking good even after work. Call center employees and other workers from a graveyard shift usually look haggard and worn out on their way home. They are the people …

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Telephone Conversation Tips for Customers and Buyers

March 26, 2018 Category :Call Center Basics 0

One of the secrets in a good conversation is how well you listen and speaks to each other. Because talking without listening sometimes may lead to miscommunication. When it comes to telephone conversation there are some tips for the customers …

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Sample Conversation in Call Center

March 26, 2018 Category :Call Center Basics 1

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical

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Call Center Attrition Rate

March 26, 2018 Category :Call Center Basics 1

While the call center industry is continuously growing, the employee turn over or attrition rate remained consistently high, which reflects unhealthy employment in the industry that companies still are unable to address. Every year, there are many people entering the …

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Call Centers inside the Mall

March 26, 2018 Category :Call Center Basics 0

With shopping malls fast becoming small cities, many service businesses have opted to put up their business branches inside malls. Aside from the retail shops for clothing wear, sports and other retail goods that one usually sees in malls, people …

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Reading Comprehension Test for Call Center Agent

March 26, 2018 Category :Call Center Basics 0

It is one thing to read. It is another thing to understand. Reading comprehension pertains to a person’s ability and level of understanding of a reading material or text, which is derived from the interaction between the words read and …

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Call Center Hoppers

March 26, 2018 Category :Call Center Basics 0

Call center hoppers are call center employees – usually agents – who move from one call center company to another. Call center hopping is a common phenomenon in the call center industry and contributes to the high attrition or employee …

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