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Call Center Basics Archive

What is Shifting Schedule?

May 28, 2021 Category :Call Center Basics 0

Shifting schedule pertains to the varying time of work of an employee as compared to a fixed schedule. The idea of a shifting schedule emanated for the concept of shift work which in turn arise out of the need of …

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Call Center Selling Tips

May 27, 2021 Category :Call Center Basics 0

Selling over the phone is hard for the salesman to deliver and to explain, unless has the ability and expertise in doing so. Unlike when seeing personally the person wanted to offer a certain product it is easy for them …

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What is CSAT in BPO?

May 26, 2021 Category :Call Center Basics 0

Working in a call center company can already identify what is the meaning of CSAT IN BPO. A CSAT is a survey that a customer’s receives after calling and talking with a call center representative. It is a customer’s satisfaction …

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What Drives the Customer Experience?

May 25, 2021 Category :Call Center Basics 0

In the call center industry, the customer experience refers to the totality of all conscious and subconscious experiences that a customer perceives which arises from ones interaction with the organization (through the customer representatives) over the duration of their relationship. …

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What is Language Assessment?

May 25, 2021 Category :Call Center Basics 0

Language testing or language assessment is a fully peer-reviewed. It is the method on how to gauge the student’s knowledge and know how and what they can do more. It is base on international, quarterly journals that publish the unique …

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How to Conduct Product Training

May 24, 2021 Category :Call Center Basics 0

To conduct product training must have the knowledge or the know-how on how to handle businesses. Many people have the ability to sell and communicate with diverse people. It doesn’t have to be professional in terms of selling a certain …

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Think like a Customer

May 24, 2021 Category :Call Center Basics 0

Customer is every company’s core business because without the customers, a company’s products or services is useless. This is one of the distinguishing factors between private business and public service, which pushes private businesses to work harder in caring about …

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Strategies for Maximizing Agent Performance

May 23, 2021 Category :Call Center Basics 0

To maximize performance and productivity of agents, managers must prevent of minimize factors that can stress an agent and expand the factors that motivate agents to work better. Hereunder are some strategies to maximize performance of call center agents.

Coaching

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Tips to Reducing Hold Time

May 20, 2021 Category :Call Center Basics 0

Hold time refers to the time a customer needs to wait on the phone before a customer service representative becomes free to serve the customer. Time is gold for both that customer and the company. The longer the hold time, …

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Call Simulation Test Tips

May 19, 2021 Category :Call Center Basics 0

Call simulation tests are a common tool used in the call center industry to evaluate the required skills of prospective employees. This test replicates the actual work of a call center agent by providing a mock call, which applicants or …

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