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Call Center Basics Archive

Call Center Staffing

May 6, 2021 Category :Call Center Basics 0

As a service industry whose principal service is primarily delivered by people, staffing and hiring human resource personnel is crucial for the success of a call center company. This becomes even more important considering the high attrition rate across the …

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Best Spiels for Closing Sale

March 23, 2021 Category :Call Center Basics 0

There are varieties of closing scripts that one can adopt or creative make for almost every imaginable scenario. This is especially true in retail sales whose closing scripts had become so common and routine that any suspecting customer can immediately …

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Call Center Closing Phrases

March 10, 2021 Category :Call Center Basics 0

It is important to make a lasting impression with your customer. Your conversation should always end on a positive note. Here are some closing phrases you can use to end your call.

“Thank you for calling (name of company), we …

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Rapport Statements for Customer Service

February 26, 2021 Category :Call Center Basics 0

Establishing rapport with customers is an integral part of customer service in order to establish relationship, facilitate understanding, create bond or affinity and relay empathy. Because call center companies are providing their services over the phone or other communication media …

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Call Center De-escalation Tips

February 1, 2021 Category :Call Center Basics 0

Call center de-escalation tips pertains to a range of strategies to help agents decrease the intensity of a conflict or potentially violent clash between a customer and an agent. Hereunder are some tips for call center agents.

Remain calm. Keep …

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Call Center Resignation Letter

January 25, 2021 Category :Call Center Basics 0

Working in call centers can be stressful because you need to deal with irate clients because they are not satisfied with the product that they bought or they are not happy with the services that they are getting. Being shouted …

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Cold Calling in Call Center Job

January 19, 2021 Category :Call Center Basics 0

Cold calling pertains to a marketing process of calling a prospective customer who may be totally unaware for such call. It is termed “cold” because the call is basically unsolicited similar to spam email that can be irritating to a …

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Call Center Spiff

January 15, 2021 Category :Call Center Basics 0

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to …

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Be Inspired Working as a Call Center Agent

January 12, 2021 Category :Call Center Basics 0

Being inspired is a matter of attitude. It is a calling which can be facilitated externally such as one’s supervisor, family or loved one and personally by oneself. Ultimately however, to be inspired is a matter of personal choice.

Think

Call Center Success Secrets

December 20, 2020 Category :Call Center Basics 0

First of all, there are really no secrets for success. It always entail hard work and proper management, which attracts the tide of luck on your side. In the call center industry which combines people and technology, success ultimately lies …

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