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Call Center Basics Archive

How to Modulate Voice during the Call?

December 13, 2017 Category :Call Center Basics 0

Voice modulation refers to the changing of the voice pitch necessary to correctly accentuate important words during communication. In contrast, maintaining an even pitch throughout the sentence will sound monotonous or even dull and boring, which is especially disadvantageous when …

How to Resign in Call Centers?

December 13, 2017 Category :Call Center Basics 0

The call center industry is believed to be the industry with the greatest employee turn over rate. This means that many employees are itinerant from one company to another. They come and go and keeps on looking for other better …

How to Engage your Customer?

December 13, 2017 Category :Call Center Basics 0

Learning to engage one’s customer is a basic skill that every call center agent must know regardless of what service one provides. Every person calling a call center company or called by the call center company is a customer whether …

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Call Center Marketing Strategies

December 13, 2017 Category :Call Center Basics 0

One of the biggest disadvantages of virtual communications is its impersonality. Because people do not deal or interact with each other face to face, one is not really able to measure the sincerity and honesty of both parties involved in …

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Various Taxes in the Philippines

December 13, 2017 Category :Call Center Basics 0

There is a saying that nothing is certain in this world but death and taxes. The concept of tax is so absolute and detestable that some critics compared tax with death. Taxation is the power of an entity to impose …

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Benefits of Working in a Call Center Industry

December 13, 2017 Category :Call Center Basics 0

Most young professionals these days opt to work in the call center industry. This is probably due to the fact that it’s easier to get a job because there are so many BPO companies that continuously hire employees. You can …

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10 Tips to Pass a Call Center Interview

December 13, 2017 Category :Call Center Basics 2

Online application is quite the norm nowadays, especially for the call center industry. If you submitted your resume to a call center company online, chances are you will be receiving a response either through your e-mail or telephone. If an …

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10 Tips to Be a Good Telemarketer

December 13, 2017 Category :Call Center Basics 1

Being a telemarketer can be challenging. Most of the time, you get rejected, no matter how much you try. There are ups and downs in the telemarketing, there are good days as there are bad. If you have become frustrated …

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Work in A Call Center

December 12, 2017 Category :Call Center Basics 0

There are several call center jobs all over the world mostly in the Philippines and in India. It is the most popular job in these countries because it is said to be one of the best paying employers. It may …

Floating Status on Call Center

December 12, 2017 Category :Call Center Basics 0

Complicated. This is one word to describe how hard is working in a call center. There could be accounts which would work with a BPO company. But no matter how many these companies are, there are times that the number …

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