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Call Center Basics Archive

10 Tips to Pass a Call Center Interview

December 13, 2017 Category :Call Center Basics 2

Online application is quite the norm nowadays, especially for the call center industry. If you submitted your resume to a call center company online, chances are you will be receiving a response either through your e-mail or telephone. If an …

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10 Tips to Be a Good Telemarketer

December 13, 2017 Category :Call Center Basics 1

Being a telemarketer can be challenging. Most of the time, you get rejected, no matter how much you try. There are ups and downs in the telemarketing, there are good days as there are bad. If you have become frustrated …

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Work in A Call Center

December 12, 2017 Category :Call Center Basics 0

There are several call center jobs all over the world mostly in the Philippines and in India. It is the most popular job in these countries because it is said to be one of the best paying employers. It may …

Floating Status on Call Center

December 12, 2017 Category :Call Center Basics 0

Complicated. This is one word to describe how hard is working in a call center. There could be accounts which would work with a BPO company. But no matter how many these companies are, there are times that the number …

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How to Be a Good Telemarketer?

December 11, 2017 Category :Call Center Basics 0

There are a lot of tips on how one can become a good telemarketer. You can read through online blogs and sites that discusses about the topic and it will surely help you become successful too. In this article, …

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How to Calm an Irate Customer?

December 11, 2017 Category :Call Center Basics 0

At some point in a call center agent’s life, he or she might have encountered an irate customer. This is really inevitable; especially if you are assigned in a customer service account. It is a known fact that for every …

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Spiels for Irate Customers

December 7, 2017 Category :Call Center Basics 0

If your job in a call center is being a call center agent or customer service representative, there is a possibility that you have already encountered speaking or communicating with an irate customer. Talking to irate customers is not uncommon …

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Call Center Morning Shift

August 20, 2017 Category :Call Center Basics 0

The upsurge of the call center industry in the Philippines is mainly attributable to the business process outsourcing of foreign countries abroad. This means that most of the call centers operating in the Philippines cater a market or customer abroad, …

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How to Deal with Difficult Boss

August 17, 2017 Category :Call Center Basics 0

In most call center companies, you will deal with different leaders. There are good leaders that will surely motivate the team members. However, if your boss is hot tempered, inconsistent and stubborn, that is a difficult scenario. You may feel …

Chat Support Duties and Responsibilities

July 29, 2017 Category :Call Center Basics 0

Some customer support service representatives think that chat support is quite easier than their job. However, there is really a tough time for those who are working as a chat support. Unlike calls support, they are expected to accommodate more …