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Call Center Basics Archive

Most Effective Opening Spiels

January 16, 2018 Category :Call Center Basics 0

There is really no such thing as the most effective opening spiel. The type of opening spiel that an agent uses will depend on different factors including the kind of account that one is handling (inbound or outbound), the kind …

Idiomatic Expressions in Call Center

January 16, 2018 Category :Call Center Basics 0

Familiarity with idiomatic expressions is a must for call center agents. Idiomatic expressions or idioms are non-standard speech, slang or figurative expressions whose meaning cannot be directly deduced from the meanings of the words that composes it. Idioms are frequently …

Call Center Online Payslip

January 16, 2018 Category :Call Center Basics 4

A pay slip of basically a document or a piece of paper that often comes with your salary/ pay, which provides record or data of how much money one has earned including other accounting details such gross pay and deductions …

Be Confident as a Call Center Agent

January 7, 2018 Category :Call Center Basics 0

Confidence is crucial in any endeavor including in all types of work. In the call center industry, confidence is important because agents directly communicate with clients who in most cases are foreigners that could be intimidating for some. It is …

How to Close a Difficult Customer Service Call

January 7, 2018 Category :Call Center Basics 0

Quality customer service is a vital ingredient to creating strong and lasting relationships with clients. In a call center company, the capacity of management and agents to handle customers especially difficult customers, have a direct impact on its future …

Sample Spiels when Booking a Flight

January 5, 2018 Category :Call Center Basics 0

Spiels commonly refer to a memorized speech by customer service agents, which they deliver to start a conversation, greet clients and persuade customers. Spiels are usually associated with sales people who often recite a glib talk aimed at introducing or …

How to Modulate Voice during the Call?

December 13, 2017 Category :Call Center Basics 0

Voice modulation refers to the changing of the voice pitch necessary to correctly accentuate important words during communication. In contrast, maintaining an even pitch throughout the sentence will sound monotonous or even dull and boring, which is especially disadvantageous when …

How to Resign in Call Centers?

December 13, 2017 Category :Call Center Basics 0

The call center industry is believed to be the industry with the greatest employee turn over rate. This means that many employees are itinerant from one company to another. They come and go and keeps on looking for other better …

How to Engage your Customer?

December 13, 2017 Category :Call Center Basics 0

Learning to engage one’s customer is a basic skill that every call center agent must know regardless of what service one provides. Every person calling a call center company or called by the call center company is a customer whether …

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Call Center Marketing Strategies

December 13, 2017 Category :Call Center Basics 0

One of the biggest disadvantages of virtual communications is its impersonality. Because people do not deal or interact with each other face to face, one is not really able to measure the sincerity and honesty of both parties involved in …

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