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Call Center Basics Archive

What is Knowledge Process Outsourcing?

December 18, 2020 Category :Call Center Basics 0

As its name implies, Knowledge Process Outsourcing or KPO refers to the outsourcing of critical knowledge to the company, which is an integral part of company’s operations. Whereas most outsourcing services focuses on providing secondary or subsidiary functions of a …

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Tech Gadgets for Call Centers

December 16, 2020 Category :Call Center Basics 0

The boom of the call center industry particularly of the outsourcing phenomenon in general can be attributed to the advances of information technology. The advances in information technology allowed companies to avail of the cheaper labor resources from other countries …

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How to Maintain Healthy Employee Relationship

December 13, 2020 Category :Call Center Basics 0

Employee interaction must be strengthened in an organization. An organization cannot do its job without the help of the employees. It needs human interaction that performs their jobs to reach a common goals and targets of the organizations. The employees …

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Benefits of Team Scheduling

December 11, 2020 Category :Call Center Basics 0

Team-based scheduling basically means approaching the determination and establishment of work schedule as a group or team instead of individually. This essentially means engaging the participation of every member of the group in scheduling tasks so that the organization can …

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Interview Tips for Career Shifters

December 9, 2020 Category :Call Center Basics 0

Shifting one’s career to a call center company entails is no simple task. It entails a great adjustment to the culture, requirements and lifestyle of the industry. However, first thing’s first. The career shifter must be able to pass the …

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Call Center Home Sourcing

December 9, 2020 Category :Call Center Basics 0

Call center home sourcing refers to outsourcing a call center to an independent home-based call center agent or contractor. Home sourced agents may also be referred as virtual assistants and are usually employed by small scale businesses. They are often …

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Dealing with Difficult People at Work

December 8, 2020 Category :Call Center Basics 0

Work is our second home. People spend at least 8 hours of their waking hours a day at work, which translates to a lot in a life time. Because of which, it is important that one establishes a harmonious relationship …

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Accent Training Tips

December 6, 2020 Category :Call Center Basics 0

Call centers in the Philippines not only focus on teaching basic English communication skills, to which most Filipinos are already familiar. They also focus on teaching accent to simulate the English accents of the particular market that they are serving. …

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How to Deal with Objections?

December 4, 2020 Category :Call Center Basics 0

As a sales person, objections should be considered automatically as a form of resistance to sales. Objections are actually opportunities for sales people to further provide information about the product or service one is selling as well as to clarify …

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How to be Promoted in a Call Center

November 28, 2020 Category :Call Center Basics 0

Because of the thriving state of the call center industry, the opportunity for promotion is high as old companies continue to expand and new companies continue to emerge. However, promotion can also be elusive to people who are not keen …