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Call Center Basics Archive

How to Be a Good Telemarketer?

December 11, 2017 Category :Call Center Basics 0

There are a lot of tips on how one can become a good telemarketer. You can read through online blogs and sites that discusses about the topic and it will surely help you become successful too. In this article, …

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How to Calm an Irate Customer?

December 11, 2017 Category :Call Center Basics 0

At some point in a call center agent’s life, he or she might have encountered an irate customer. This is really inevitable; especially if you are assigned in a customer service account. It is a known fact that for every …

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Spiels for Irate Customers

December 7, 2017 Category :Call Center Basics 0

If your job in a call center is being a call center agent or customer service representative, there is a possibility that you have already encountered speaking or communicating with an irate customer. Talking to irate customers is not uncommon …

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Call Center Morning Shift

August 20, 2017 Category :Call Center Basics 0

The upsurge of the call center industry in the Philippines is mainly attributable to the business process outsourcing of foreign countries abroad. This means that most of the call centers operating in the Philippines cater a market or customer abroad, …

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How to Deal with Difficult Boss

August 17, 2017 Category :Call Center Basics 0

In most call center companies, you will deal with different leaders. There are good leaders that will surely motivate the team members. However, if your boss is hot tempered, inconsistent and stubborn, that is a difficult scenario. You may feel …

Chat Support Duties and Responsibilities

July 29, 2017 Category :Call Center Basics 0

Some customer support service representatives think that chat support is quite easier than their job. However, there is really a tough time for those who are working as a chat support. Unlike calls support, they are expected to accommodate more …


How to Become Topnotch Agent

July 21, 2017 Category :Call Center Basics 0

There are thousands of call center agents in the Philippines. Some of them are from various industries which differ in nature, origin, and lifestyle. Most probably, these agents do have differences that make them unique and amazing at the same …

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What are Call Center Hoppers?

March 27, 2017 Category :Call Center Basics 0

If you are working in a call center, you must already have heard of ‘call center hoppers’. They are the employees or agents who move from one call center to the next for many and various reasons. You might have …

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Tips for Call Center Applicants

March 14, 2017 Category :Call Center Basics 0

Working in a BPO company has been challenging for some. They need to deal with hot-headed customers. To solve these people’s issues is their main concern every single day. With the daily requirements that they need to accomplish, BPO workers …

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Call Center Metrics

January 12, 2017 Category :Call Center Basics 0

Many people think that working in the call center industry is like a dream come true. Most of them are under the impression that the job is so easy – you will just sit back, and answer every call that …

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