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Call Center Basics Archive

Call Center Metrics

January 12, 2017 Category :Call Center Basics 0

Many people think that working in the call center industry is like a dream come true. Most of them are under the impression that the job is so easy – you will just sit back, and answer every call that …

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Avoid Call Center Habits

January 8, 2017 Category :Call Center Basics 0

Call centers have become the most popular source of employment in the country for several years now. In fact, working in one of these BPO companies already feel like a culture for some. Working in a call center can teach …

How to Survive Grave Yard Shift

January 1, 2017 Category :Call Center Basics 0

A lot of call center companies these days are giving schedule which is totally unholy for some. They call it grave yard shift. Basically, while everyone is asleep, that is the time that people have to work. This has been …

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Ace that Call Center Interview!

December 11, 2016 Category :Call Center Basics 0

You might be too anxious after submitting your resume to that call center company where you wanted to work. There are lots of possibilities that could happen – what if your answers during the interview are not good enough for …

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3 Steps to Healthy Life in Graveyard Shift

November 12, 2016 Category :Call Center Basics 0

Working in a call center company definitely challenges its employees with lifestyle, work attitude, and most especially their schedule. Since clients are working across another country, there is a great need that the BPO workers should work at midnight here …

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Maintain Healthy Lifestyle on Graveyard Shift

September 24, 2016 Category :Call Center Basics 0

Working in a call center can pose a lot of health risk, especially when you are assigned in the graveyard shift. The physical, mental and emotional stress brought about by the job itself and your schedule can make your health …

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Polishing Your English Language

July 8, 2016 Category :Call Center Basics 0

You might be one of those people who aspire to work in a call center, but you are not so confident about your English communications skills. Well, there are a lot of things that you can do in order to …

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What’s Next After Being an Agent?

June 27, 2016 Category :Call Center Basics 0

While most of the call center agents seem to be content at taking calls every day of their lives, some of them are also thinking of future plans. Working in the BPO industry is not just about making and receiving …

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What to Expect During Hiring Process

June 10, 2016 Category :Call Center Basics 0

One of the most in demand industries these days are business process outsourcing. There are lots of companies that even conduct job fairs and guarantee one day hiring process for applicants who wish to be part of the call center …

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How to Be the Top Agent

May 21, 2016 Category :Call Center Basics 0

Let’s face it – who does not want to be a top performing agent? Apart from the big bonus that you will definitely get in producing outstanding results, you have the prestige and your face might also be plastered in …

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