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Call Center Basics Archive

Call Center Job Hopping

November 26, 2020 Category :Call Center Basics 0

The call center industry is reputed for its turn over rate of employees. Employees especially call center agents move from one call center to another. Unlike in other industries, where lateral movement in between companies is very rare, this is …

How to Sleep Better for Call Center Agents

November 23, 2020 Category :Call Center Basics 0

At the average, people needed 8 hours of sleep a day to feel fully rested. In this 8 hour sleep, the deep sleep which averages between 45 minutes to 1 hour is the most of important of all because it …

How to Handle Resistance in a Team?

November 18, 2020 Category :Call Center Basics 0

You cannot please everybody. No matter how benevolent or noble one’s intentions are, there will always be someone somewhere who will try to oppose it. Resistance is inherent in any change because it is a natural human reaction to feel …

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Call Center American Management

November 14, 2020 Category :Call Center Basics 0

Majority of multinational call center companies in the Philippines is owned, ran and managed by an American. Call center employees and agents should therefore acculturate themselves with American style management in order to fit in the company and use it …

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Assurance Statements in Customer Service

November 8, 2020 Category :Call Center Basics 0

Customer service is essentially providing assistance or help to customers. Assurance statements are actually words or statements that will assure and appease customers that help will be provided and their concerns, issues and problems will be resolved. There are many …

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Art of Team Leadership

November 1, 2020 Category :Call Center Basics 0

Team work is crucial in the success of a call center company because its operations require the joint effort of individuals with specialized skills doing specialized work. However, teamwork does not simply evolve naturally. It requires a leader who in …

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Common Call Center Core Values

October 23, 2020 Category :Call Center Basics 0

The core values of a company pertain to the principles or moral standards that a company upholds in the conduct of their operations or in providing their services. These values help guide all stakeholders from employees, clients and owners in …

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Home Agents vs. Dedicated Agents

October 16, 2020 Category :Call Center Basics 0

In deciding to outsource a work, businesses have a choice of getting the services of a home-based agent or dedicated agents. Home agents are outsourcing providers or individuals work from their homes or their won private work space. Dedicated …

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What are Virtual Assistants?

September 22, 2020 Category :Call Center Basics 0

Virtual assistants generally refer to assistants that provide their services virtually through the Internet. The employers and the employee i.e. assistants do not necessarily work together in a shared office with a similar physical address. Instead the employer-employee relationship, communication …

How Did Call Centers Evolve?

September 2, 2020 Category :Call Center Basics 0

The call center was developed about 30 years ago. The thought of cal centers is giving way to “contact centers” in the travel and the hospitality business world. In the beginning, not so huge companies can’t afford the helpdesk software, …