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Cebu Tele-net Phils.

Posted on January 17, 2022 | No Comments on Cebu Tele-net Phils.

Cebu Tele-net is Japanese owned BPO/Contact Center that provides a complete range of contact center services placing the greatest priority on the dialog of the customer. Cebu Tele-net Philippines believes that its services involve putting its hearts and hospitality, as the Japanese would say “omotenashi”, into every single action it takes.

Cebu Tele-net is a first offshore subsidiary of a pioneering contact service center in Japan, Tele-Net Global which was founded in 1994. It currently has 5 contact centers throughout Japan with its headquarters in Tokyo. Its service branch in Cebu is the first branch to handle the English-speaking market. At the moment, Cebu Telenet Philippines offers a full complement of Call Center Services including, inbound and outbound high volume calls for the purpose of sales, telemarketing, surveys, technical support, or other specialized functions; complete services for Sales and Marketing; inbound call services to provide customer service or help desk, with or without a sales complement (service, sales, up-sells, cross-sells, etc.); and Metrics on calls per customer requirements. For Customer Care, it provides Inquiry Resolution, Customer Service / Support, Technical Support, Service-to-Sales Integration, Helpdesk, Website / User Support and Loyalty Program Support.

Through this branch, Cebu Tele-net is able to provide multi-language customers that include English speaking and Chinese speaking customers. While Cebu Telenet provides services in English, it maintains the culture of Japanese mother company by its inception of “hospitality” services that incorporate the personalized service of Japan rather than depending on IVR and automation. Cebu Tele-net Philippines innovative customized solutions to multinational clients also utilize a flexible business model that is designed to meet client requirements and maximize opportunities from every contact.

Cebu Tele-net Philippines call center office location:

  • Cebu Tele-net
    5/F Gagfa I.T Center
    F. Cabahug Street
    Kasambagan, Cebu City

Originally posted 2015-04-28 09:34:38.

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