Step up to a world-class career.

Citigroup BPS provides best-in-class customer sales and services to Citi clients around the world.  In CBPS, you will be in an environment that turns your potential into excellence.  Join us at Citi and you will be part of a high-performing organization that:

• Offers competitive compensation packages up to P33,500 plus incentives per month
• Provides industry-leading benefits such as medical coverage, life insurance, staff loans and a retirement plan
• Grows and promotes leaders from within.

apply for a job with us as: Customer Solutions Officer

Why CBPS?

CBPS is the BPO Center of Excellence of Citigroup for Asia Pacific and North America

Low Team Attrition
2012 Annual Attrition rate: 17%

Attractive compensation for Voice Agents
Customer Solutions Officer: P29,000/mo package and up to P33,000 incentives; Medical and Retirement benefits

Highly Motivated Team
100% Internal Promotions for TL and OM roles

 If you are a top-performing Customer Service Officer and want to:

Earn & Learn More:

• Excellent compensation package
• 29,000 PHP per month plus incentives up to 33,000 PHP
• Retirement plan with 50% vesting in 5 years
• Very competitive health and life insurance package
• Finest training programs on communications, process and leadership

You are not just another ‘seat. You are meant to be a Success! If your company provides little chance for growth, it may be time for change.

We’re now Hiring:
Customer Solutions Officer (Australia Dayshift account)
Completed at least 3rd year College level PLUS any work experience.
Above Average to Excellent English Communication Skills.
CSAT experience in a BPO/Call center setting is very much preferred.

sign up with CBPS and enjoy the following benefits:
Compensation starts at PHP 29,000*
Best Monthly Performance Incentives up to PHP 33,000*
Excellent medical insurance and hospital room and board coverage
Best retirement package in the industry
Best life insurance: 26x Monthly
100% Internal Promotions

Go places with Citigroup BPS Philippines! Citigroup Business Process Solutions has provided unique career development opportunities to its employees who enjoy movement within the company and its affiliates in the Philippines and abroad.

Citigroup BPS provides quite literally a world of opportunities for it’s employees by offering careers, not jobs.

Citigroup BPS Philippines is looking for the ff. positions

Customer Solutions Officers for Australian Account (day shift)
college degree with excellent command of the english language
willingness to work in shifts, weekends and holidays
computer savvy with internet navigation skills
passion to provide excellent customer experience
call center experience in a financial program is preferred but not required

Customer Service Managers
Excellent communication skills
excellent process and people skills
at least 2 years experience in operations management
experience in financial services program an advantage

Team Leaders
at least 1 year experience in managing call center professionals
strong people skills

MIS Analysts
Experience in data management
strong business analysis and quantitative skills
good analytical and problem-solving skills
proficiency in call center metrics
experience in SQL Server and MS Access

Quality Assurance Officers
excellent listening skills
keen attention to detail
customer centric attitude
good analytical skills
experience in financial services programs

Training Officers
excellent command of english
proficiency in MS office
excellent platform and facilitation skills
good interpersonal skills
experience in call center training

Start your journey now with Citigroup BPS Philippines