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Civicom Pacific

Civicom Pacific is a company founded in 2000 that provides advanced communications solutions such as Conference Calling, Event Calls, Web Conferencing, Web Casting, Transcription, Dial-A-Note, One Click Calling, Marketing Research Services and Custom Telephony Development. In 2007, Civicom Philippines was established to provide operational and administrative support. Later on, Civicom Philippines created an offshore staffing solutions known as TeamSpan Global Solutions. The company essentially helped businesses avail of effective offshore teams at optimal costs that especially catered small and medium-sized businesses.

TeamSpan Global Solutions has three distinct services namely customer connect, Creative and Web Solutions and Executive Virtual Assistance. Customer Connect pertains to a wide array of customer relations services that is aimed at making customers happy including addressing general inquiries, providing technical assistance, Upselling and Cross-Selling, post-Sale Services, complaints handling and issue resolution, account activation and cancellation and billing inquiries. This service is provided in voice, email and chat channels primarily in English and is designed to help enhance customer retention, loyalty and profitability. Creative and Web Solutions pertains to a range of web solutions including Web Design and development, Graphic Design and Animation, Web Application development, software programming, copywriting, Search Engine Marketing (SEM), Search Engine Optimization (SEO), Social Media Marketing (SMM) and Blog Management.

Finally, Executive Virtual Assistance refers to the provision of extension staff to its clients who would provide different key functions for the company including Research assistance, preparation of Reports and PowerPoint Presentations, organization of Meeting and Conference Planning, Website Maintenance, Social Media Marketing (FaceBook, Twitter, LinkedIn, and more!), Blog Management, Copywriting, Social Bookmarking, Customer Service assistance, Telemarketing, Lead Management, Data Entry and Management, and Travel Arrangement among others. The executive virtual assistant become an integral part of the team of Civicom Pacific and not merely an impersonal offshore seat that half-heartedly provides needed service.

Teamspan Asia Unit of Civicom Pacific Philippines call center address:

  • Civicom Alabang
    7A Unioil Center
    Acacia corner Ecommerce
    Madrigal Business Park, Alabang
    Muntinlupa City, Philippines

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