ClientLogic is a premiere international business process outsourcing (BPO) company providing customer care and back office processing services. It is a subsidiary of Canadian diversified company Onex Corporation that operates throughout North America, Europe and Asia. ClientLogic’s dependable service quality in multichannel formats and countries helps companies enhance their profitability on customer investment by optimizing service cost, increasing customer loyalty and increasing revenue per customer. Among the company’s industry-leading clients include Sony Corporation, DIRECTV, TiVo, British Telecom, National Geographic Television, and United Online, which represents its diversified portfolio as well as the type of world class quality that it provides with its demanding clients.
In 2004, ClientLogic acquired Service Zone Holdings, which immediately increased its agents to 5000 including 1,200 agents in the Philippines. In 2007, ClientLogic merged with SITEL (Systems International Telemarketing) company, which is both leading global business process outsourcing providers. The combined entity which is still called Clientlogic increased its service capability to approximately 65,000 employees across 53 countries and has catapulted the company to be at the top five contact center providers in the world. The merger of ClientLogic and SITEL has increased its industry expertise and experience to provide better, more scalable services and better language capability.
It now included Verizon Wireless, T-Mobile, Philips Electronics, Dell, Cox Communications, Best Buy, Bell Canada, Microsoft and HP in its portfolio of clients. The company has also expanded and improved its Customer care service offerings including customer service, sales and technical support, and customer tracking across multiple channels. It also provides Back-office processing such as order and payment processing, eCommerce, catalog, continuity services and rebate processing activities. ClientLogic’s right-shore strategy emphasizes on unswervingly delivering the right products and services to the right customer-type in the most suitable geographies.
ClientLogic Corporation Baguio is located at the Loakan Road, Peza Complex Loakan Baguio City. It also has a service branch in Pasig City which is locaetd at 22/f Wynsum Corporate Plaza,Emerald Ave, Ortigas Center.
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