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Conduit BPO Philippines

Posted on October 28, 2019 | No Comments on Conduit BPO Philippines

Conduit BPO is one of the largest providers of contact centre outsourcing services in the UK and Ireland specializing in customer care, telemarketing and debt cycle management Customer Sign –Up and Retention, Account Management, Customer Acquisition, Technical Support, Back-Office Administration, Third Party Management and Retail Support Services. Conduit BPO Philippines specializes in new new business launches, first time outsourcing, High Volume Service, market expansion and service growth, and transition. Conduit BPO has a global call-centre network of 27 international call-centres in 10 countries including in Dublin, Ireland and Cardiff and Swansea, UK.

The company’s trademark is in integrating thorough operational competence with strong client professional focus to deliver business value and continuing competitive leadership for individual client. Among Conduit BPO Philippines core core attributes included high performance and quality Customer Care Operations, seasoned Management Team, legacy of business efficiency and flexible and modern IT infrastructure.

In 2006, Conduit became a subsidiary of KGB (formerly InfoNXX), the largest independent Directory Assistance provider in the world. The integration of Conduit to KGB has expanded the company’s technology footprint by delivering excellent multi-channel solutions for SMS and web as well as capacity and well established operations, “onshore” in France and Italy and “offshore” in the Philippines.

Among the services offered by Conduit Philippines under Inbound Call Management included Customer Services, Technical Support, Sales, Multi-lingual, Collections, Credit Management, Retentions, High Value Customers, Concierge, Information lines, DRTV, Response / Crisis Management, and Fast Mobilisation. Outbound Call Management incuded Sales, Service, Retentions, Collections and Information / service updates. Conduit BPO Philippines also offers live browser support Webchat, SMS services for 2 Way conversation, assistance or ask anything, collection and Automated IVR Solutions.

Conduit BPO highlights ‘economic value’ by engaging in continuous improvement for clients in Customer Service, Upsell, Cross Sell and Average Order Value, Retention and ARPU Increase, Efficiency and Cost Management, Process Innovation and Service Improvement, Six Sigma and Resource Adherence and Real Time Management.

Conduit BPO Philippines call center office address:

  • Conduit BPO Mandaluyong
    Unit 709, Globe Telecom Plaza Tower 2
    Madison cor Pioneer Sts.
    Mandaluyong City Philippines

Originally posted 2013-03-16 22:05:59.

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