CQuadrant Call Center is a business process outsourcing company founded in 2000 by David Fernando that specializes in inbound and outbound call center services. CQuadrant Philippines is essentially part of the Nextstage Group of companies which is composed of a range of companies that is related to information technology such as Infinite-E for web and software development, Iconquest for media licensing), Milestone for Last Mile Facilities, Digital Frontier, a Media Holding Company), Mondex (Micro Chip Service Provider, and IQube fro Telephony Software development.
As a call center company, CQuadrant distinguishes itself for its implementation of eCustomer Contact Management particularly the use of its own and exclusively developed next generation contact management technologies that allows implementation of web-enabled applications at a global scale. CQuadrant serves to function in rendering customer relationship management for the clients of the Nextstage group of companies. However, it also provides call center services both inbound and outbound for outside clients.
Among the Inbound Call Center Services of CQuadrant Call Center included, Service Fulfilment of Nextstage clients, handling of Inquiries/ Requests and Complaints,account assistance, subscription management, Help desk / Technical Support, Order Taking entry and Processing, Call Overflow, Inbound Surveys, E-mail Response, and live chat. On the other hand, its Outbound Call Center services included Telemarketing, Campaign Management, Market Research, Customer Retention, Billing, Up-Selling / Cross-Selling and Lead Generation.
CQuadrant Call Center Philippines office address:
7/F Jacinta Bldg. 2
Makati City, Philippines
#9 Camia Street,
Royal Subd., Taytay,
Telephone : 881-1111
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