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Customer Frontline Solutions

Posted on August 7, 2016 | No Comments on Customer Frontline Solutions

Formerly Outsourced Telleserve Corporation, Customer Frontline Solutions, Inc. is a business process outsourcing company that specializes in providing frontline services that directly interfaces and communicates with customers. It was founded in 2008 after the entire tellering operations of Meralco, the Philippines top electricity distributing company, was fully outsourced to Bayad Center which is the company’s parent company. From them on, Customer Frontline Solutions evolved to become the Outsourced Telleserve Corporation and operated as an independent and separate company that focus mainly on providing exclusive outsourced tellering services for Meralco and Bayad Center. Today, the company has extended and opened its services especially the MVP (Manuel V. Pangilinan) Group of Companies and other companies globally and was renamed Customer Frontline Solutions.

With a vision to be the most preferred provider of comprehensive set of on-site frontline customer services, Customer Frontline Solutions aims to aid companies grow and expand the business of their clients by delivering worry-free outsourced customer service solutions. In commitment to the Filipino worker, the company provides employment that not only help Filipino support their daily needs but allows them to learn and grow professionally. To its suppliers, the company aims to be a partner that deliver its promise of providing worry-free collections and customer service. Ultimately, the company aims in improving the profitability of its customers and partners.

Contracting out, or more commonly known as outsourcing has been proven to be the basis of aggressive benefit for many companies. Customer Frontline Solutions Inc. is considered as the groundbreaker for outsourcing tellering and customer service.
These are some of the reasons why outsourced tellering is an advantage:
– Rivalry in the industry becomes tough, as the competitors increase, both direct and indirect.
– Costs are significantly increasing, mainly the costs of labor
– Customers’ demands are becoming endless, and most of them easily switch to other companies.
– There can be adversarial rulings that the government might begin to implement
– There can be unexpected modifications when it comes to business regulations.
– Challenges may occur if the issues mentioned are not attended to.

These are just some of the things that has a potential impact in the business. Thus, Customer Frontline Solutions Inc. offers a proven solution – outsource the tellering and customer service.

Originally, tellering used to be thought the core service function of Customer Frontline Solutions. However, the company has expanded its services to included Tellering & Collections, and a range of other Customer related Services from customer support, technical support, helpdesk support, complaints handling, lead generation and telemarketing. Customer Frontline Solutions also has a Frontline Academy that provides training for individuals to become customer service gurus. The company has a unique methodology and culture that is comparable to the distinct frontline and customer services offered by Meralco and Bayad Center. Other services included Testing Services which is a human resource function of screening applicants and potential employees to meet standard qualifications set by a company.

Customer Frontline Solutions Philippines call center office address:

  • Customer Frontline Ortigas
    6F Business Solutions Center
    Meralco Complex, Ortigas Ave.
    Pasig City, Philippines
    +63 2 632-8061 / 8062 / 8077

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