The call center industry is known as an industry that operates during the night because most of the call center company’s clients are foreigners. This is one of the major reasons for the high employee turn over rate in the industry because many people are unable to adjust to the night working hours in the industry.
Hence, many call center employees are in constant hunt for day shift call center jobs. In truth, most call center companies have day shifts. However, the bulk of business transactions occur at night hence day shift schedules are restricted. Nevertheless, working in a call center company will give one a chance to work during the day at some point in time.
If one however is keen in looking and working only in day shift call centers, the best option is to find vacancies in local call centers that cater the local market. This may include local telecommunications companies that provide customer and tech support service to Filipinos, local banks and financial institutions which often make credit collection calls and other financial services during the day as well as local airlines who usually are open during the day to book flights for the local market. It must be noted though the competition for these types of local call centers is tougher because of more applicants vying for vacancies.
Another option for one to get to work in a day shift call center company is find call center companies that handle Australian accounts. One of this is the Orchid Cybertech in Robinsons Tower Ortigas. Since the time difference between the Philippines and Australia (and New Zealand) is not as contrasting compared to countries in Europe and America, there is a greater chance of working in dayshift jobs.
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