With its global customer program, Dell Customer Contact Center was able to offer specialized set of support services for its Asian customers. It centralized the ordering and billing processes, facilitated product customization particularly of proprietary software while maintaining the benefits of local distribution and localize onsite hardware support service. As part of its Philippine campaign, Dell Philippines was also active in charity works especially in donating Dell personal computers in public educational institutions.
Plagued by the 2009 global financial crisis, Dell company was forced to sell of its two contact center facilities in Manila to Teleperformance, a French-based BPO company. This particular delivery centers provide tech support service to dell customers in the US, Australia and New Zealand. IT primarily provides product support to Dell customers such as Troubleshooting, System Configuration, downloading from its Enterprise Resource Center, correcting and addressing Interactive System Teardowns, asking for Parts & Upgrades, Customer Self Repair, and even Recycling Options.
Dell Philippines only retained only contact centers in Quezon City & MOA, which provided commercial business to other locations. As a Business Process Outsourcing company, Dell Philippines aims to improve efficiency, reduce costs and optimize clients competitive advantage using time tested expertise and business models exclusively developed by of Dell.
Dell Call Centers are located in:
For career opportunities, please visit Dell Call Center Philippines Job Openings.
mahirap ba mag-apply?
The best ang suweldo. Pero good luck sa unrealistic stat.
They love their customer so much because they are loosing big amount sales. You are not allowed to warn the customer even they are saying profanity words and the worst is you are required to callback the customer even they already hang-up.
I am only asking for a phone number to call and you don’t have it. I do not know where I can have my laptop repaired. Help
I am in dire need of your help . I don’t know what call center in Manila my dotter have applied. She left our city January 16, 2006 and now I knoe she needs my help. Please it has been three months since we last tal
ahahahaha pamatay ang metrics namen dito…kaya nu ba to??..hehehe
Dell is a nice company and so far I’ve heard a lot of good comments. For unrealistic stats, that may be true. However, Decision makers in Dell can only pressure employee so much. If changes needs to be done, like adding more people, I think they’ll do it
I’m working with dell right now, okay naman, maluwag at maalaga sa mga empleyado. Metrics medyo pamatay nga, pero kaya naman, promotion mabilis, sweldo hanep basta okay performance mo, 3k-4k boost agad after 6mos. Dell QC kayo para pioneering, me, 2nd bat
guys… apply kayo sa DELL Pasay Site… Masarap magtrabaho sa Dell… ang office super laki dahil the biggest tenant of MOA. starting salary is 19K for those who doesn’t have any call center experience. 3K and allowances.
dell is way ok..but they have some tools that are really complicated..
I’m currently on NCO now, me balak akong magaplay sa Dell in the near future. Dell Here I Come!!!
all i can say is how they care for their employee care here is equal to how much they care for their customers!
Nothing is unrealistic about Dell’s standards for CS/TS. Kaya nga call center agent ka kasi you would need to balance everything.
Lahat ng tao dito may Integrity and they give so much value to Work Ethics kaya you should be very proud of yourself kapag employee ka ng Dell
Masaya dito kasi di tulad ng iba, in house employee ka.
pano pag mass com grad dito.. no cc experience..? do they still accept those? but very fluent in conversational english..?
Ok dito sa tutoo lang. I started as an L1 Tech, batch 1. Resolution Specialist na ko ngayonmaganda ang sahod, mejo hassle ang metrics pero manageable naman.
19k starting pay? pano ung may more than 1yr experience na? magkano offer?
what is the role of technical support? and what is their job in the call center?
Dell Rocks!I’m not joking as in!we have here ethics so wala d2 ung mga parang asal high school students at walang mayayabang d2!
The best talaga to sana maka pasok ako dito… apply po ako a ty
am an outbound agent for 2yrs already in nco..do they accept those agents that dont have ts or cs experience?…is it difficult to apply?
1 year nako sa dell, papalit palit ang metrics and goals, bloody work. puro asa taas pa ng tax…grabe alis nako
nagtro-troubleshooting k na nga pagbebentahin kpa? yes, may upselling! i decided to leave dell kc gnawa n nilng part ng metrics mo yung pagbebenta.
will this be the right place to have a good career?
yep! totoo un na 19k ang basic salary for starters. Pero kpg matanda ka na sa experience mas bongga ang sweldo mo. Pero sa totoo lang.. super hirap makapasok sa Dell. super! Sweldo mo pag pay day laging 5 digits pay! kaso.. malas mo lang kpg na tyempuhan
may phone # ba kyo s dell MOA frontdesk pra pwede magtanong,tnx
I used to be with Dell as a RS…and this company has the best training and payroll.and also with the management, i have nothing against Dell. regarding with the stats, obviously they will push you to do better not only to improve the company’s interest b
haven’t tried yet… maybe in the future.. actually ganyan naman mostly lahat ng mga call center.. it’s a bloody job
mahigpit sa background check 2ng dell?baka kasi hindi ako magdeclare ng ibang company e
Kumakain ng alikabok samin mga agents dito sa Dell… mas mahuhusay mga Dell tech sa eTelecare.
malaki ang sweldo sa dell. laging 5 digits ang sweldo every payday (which occurs every 2nd friday/26x in a year), mataas nga lang ang tax. mabilis ang promotion pag mahusay ka. may salary loan (which you can go up to as high as 150K for L1 level) at EPP
Ei! Question… may email/chat support din ba dito? Thanks!
sa hirap ng buhay, wla nang call center na hindi sales oriented ngayon.
woohooo! Technical Support Senior Assistant! 21k BASIC san ka pa!
from dell teletech nova, first call center, can’t compare to other bpo and account, but with dell, ull never go stagnant, interesting learnings everyday, nice pay, metrics? well, why these people left dell is because of metrics, but everytime ur able to r
Wala na ang Pasay Badge Site. It has been taken over by TELEPERFORMANCE.
wala ng dell, sa qc n lng.
ok na sana, kea lng binenta sa Teleperformance…
Dell offers one of the highest basic salary. Im with dell and so far so good.wala naman perpektomng kumpanya kahit san kayu pumunta. Siguro kaya unrealistic kasi di nyo nami meet yung stats na hinihingi sa inyo.
ONCE UPON A TIME, IN A CITY FAR FAR AWAY… THERE WAS A CAOMPANY CALLED DELL IN PASAY MALL OF ASIA..
I cant believe this transition. I have not got anything accomplished with Dell Call Centers. The only ones that i have talked to have been out of the states. This may cause all of my business for Dell
hay naku… naging teleperf lang ung management dito nag kagulo gulo na angmundo dito sa DELL Pasay (este teleperf Pasay) Ganito ba talaga ang pamamalakad ng teleperf?
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