> Call Center Companies > DialAmerica


Posted on March 5, 2020 | No Comments on DialAmerica

DialAmerica is one of pioneering telemarketing companies which has roots since 1957. In 1963, Life Circulation Co. conducts a sales campaign for sports teams and non profit organizations. DialAmerica was established in 1976 and was derived from the telephone subscription unit of Life Circulation Co. From conducting sales campaign of magazine using the telephone, the company expanded its in banking ( e.g. GE Capital Bank) and Internet services (e.g. America Online) Moreover, the company also extends its services to other magazine publications including Reader’s Digest, and People among others.

With over 50 years of teleservices experience, the company had created highly specialized solutions in different industries as well as a broad of general solutions applicable for all companies. For its healthcare industry solutions for instance, it provides Pre-Enrollment Services (benefits explanation, drug coverage questions, etc.) Appointment setting, Seminar and community meeting registration, and Enrollment Services (Broker enrollment calls, Telephonic enrollment, Plan change requests, etc.). It also provides customer services such as application status, Skilled nursing facilities inquiries, Check re-issues, Pre-certification, Multi faceted claims support and Premium billing support, among others. Among its Outbound Services included verification calls, Welcome calls, Disenrollment survey, Provider outreach, Prospect lead generation, Retention calls, Verification of disease state, B2B lead generation, Renewal enrollment reminder calls and Missing information outreach. Data Entry/Fulfillment included Pre-enrollment material printing, Pre-enrollment packet assembly and mailing, Remove from mailing list request / Return mail processing, Pre-populated letter printing and mailing to Broker certification and credentialing.

DialAmerica also provides Technology Support including Website and webpage development, CRM creation, Enrollment web page creation and management, PDF creation, IVR , Web chat, Recording and data storage, Automated outbound and Flexible technology platform. It provides business to business services for maximizing sales including lead generation, appointment setting, consultative sales, scheduled callbacks, fulfillment an Timely Reporting. DialAmerica distincts itself in lowering costs per sale, attaining high conversion rates, fulfilling, higher quality sales that have longer lifecycles, lowering cancellation rates and receiving consistently higher customer satisfaction scores.

DialAmerica is headquartered in Mahwah, New Jersey, USA.

DialAmerica California
9332 Clairemont Mesa Boulevard
San Diego, CA 92123

DialAmerica Florida
5501 Roosevelt Boulevard
Suite 5505
Clearwater, FL 33760

DialAmerica Georgia
279 Williams Street
Athens, GA 30605

DialAmerica New York
1225 Jefferson Road
Suites 12A/13A
Rochester, NY 14623

DialAmerica New York
45 Earhart Drive
Buffalo, NY 14221

DialAmerica Carolina
440 Roper Mountain Road
Suite J
Greenville, SC 29615

DialAmerica Ohio
Fairlawn Office Park
3090 W. Market St., Suite 220
Fairlawn, OH

700 Ackerman Road
Suite 130
Columbus, OH 43202

Plaza South Three
7271 Engle Road, Suite 210
Middleburg Heights, OH 44130

DialAmerica Pennsylvania
2503 West 15th Street
Erie, PA 16505

777 Penn Center Boulevard
Suite 500
Pittsburgh, PA 15235

875 Greentree Road
Pittsburgh, PA 15220

409 Lackawanna Avenue
Scranton, PA 18504

DialAmerica Tennessee
105 KLM Drive
Suite 1
Johnson City, TN 37615

DialAmerica Texas
8660 Montona
Suite H
El Paso, TX 79925

DialAmerica Arizona
123 E. Baseline Road
Building D, Suite 204
Tempe, AZ 85283

Originally posted 2013-06-23 01:55:12.

» Tags: , , ,

Leave a Reply

Your email address will not be published. Required fields are marked *