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ECCO Outsourcing

An advancing global force you can trust. ECCO Outsourcing or the Egyptian Contact Center Operator (ECCO) Outsourcing is the leading and biggest Business Process Outsourcing firm in the Middle East and North Africa (MENA) region that provides integrated customer care, technical support, front and back-office processing in multi-lingual format for both private and public organization across the globe. The company uses business model based on the framework of the COPC international standards. Ecco Outsourcing has robust financial stability, deep industry expertise, a strategic network of delivery centers, a rich international talent pool and comprehensive and flexible solution offerings.

ECCO Outsourcing offers a range of BPO services. For inbound call services, it provides customer Care, Technical Support, Respond to Advertising, order Management. For Outbound Services, it provides Telesales, Market Surveys, Lead Generation, Debt Management. The company also offers HRO Services such as Payroll preparation, HR Process & Organization Design, HR System Implementation. It provides SMS Campaigns from targeting, Advertising, Market Research and Business Notification. It offers Medical Outsourcing Services such as transcriptions, client research, patient history, laboratory records management. It also has Build-operate and transfer (BOT) projects for building customer contact center facilities for organizations that prefer their own contact center.

ECCO Outsourcing also offers information Technology Outsourcing (ITO) which included requirements Gathering & Analysis, Design & Architecture, Project Management, Software Integration, Incident Management, Service Desk, Support & Process Enablement, Monitoring, Testing Services, Operations Support Services, Data Products Support Services., Data Center Services and Software Development. In terms of software development, it has have expertise in Custom application development, Application re-engineering, Enterprise level software application and Customized CRM development among others.

It also offers human resource outsourcing services including talent Acquisition, Development and Management. This included developing learning tools and content, training delivery, performance management, compensation Management Succession, Social Networking and Rewards Management among others. For talent Acquisition which is vital for recruiting the best employees, it performs sourcing, recruitment, Retention Management, Pre-Screening, background checking and workforce Administration.

ECCO Outsourcing is headquartered in 29 Emtedad Ramsees Street Nasr City, Cairo, Egypt with telephone (202) 24 886 000 and fax (202) 23 421 659.

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