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ECE Consulting Group

Posted on March 16, 2015 | No Comments on ECE Consulting Group

ECE Consulting is a call center expert BPO company that initially started as a consulting company in 2007 and has later evolved into a total BPO solutions provider of professional outsourcing services including customer service, technical support, sales, data management, quality assurance, and operations management, among others. It was founded by Chris Eisdorfer and Marta Rub to provide full time, primarily home-based employment for professionals as it firmly believes that happy employees make for the most productive ones as well, the majority of employees work conveniently from their residences. However, ECE Consulting Philippines also has client workspace requirements in a separate office for occasional client visits, and to serve as back up for work-at-home employees.

ECE Consulting Group provides Strategic Outsourcing to help customers expand their resource pool in many different business functions and processes. It also provides Performance Optimization Consulting, and Service to Sales Solution. For the latter, it transforms Contact Service Centers into Solution Centers. ECE Consulting provides consultative solutions for customers and not sales by ensuring that Agents understand the relationship between a customer’s ease of doing business and customer retention. The company also offers Consultative Solutions Design Methodology.

In all these services, the ECE Consulting Group operates under the core values of Client-first mentality, Meritocracy, Non-hierarchical structure, Flexibility, Exceeding expectations, Supporting the team dynamic, Performance and attitude are complementary, Making everyday count and Being the best ever. Since it recognizes the importance of human resource to the its success, ECE Consulting Philippines provides generous compensation package that includes Monthly internet allowance (for eligible employees), SSS/Pag-IBIG/PhilHealth contributions, HMO upon regularization, Paid vacation and sick leaves, Annual salary increase and Company events, e.g. summer outing, Christmas party, group get-together, etc.

ECE Consulting Group is headquartered in 1380 NE Miami Gardens Drive, Suite 251 North Miami Beach, FL 33179 USA.

ECE Consulting Philippines call center office location:

  • ECE Consulting Makati
    14/F Rufino Pacific Tower
    6784 Ayala Ave.
    Makati City, Philippines

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